Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Jetstar Airways

      Is this your company?

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Jetstar Airways reviews | Jetstar Airways jobs | Jetstar Airways salaries | Jetstar Airways benefits
      Jetstar Airways interviewsJetstar Airways Customer Service Representative interviewsJetstar Airways interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Indeed, Inc.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Representative Interview

      29 July 2022
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Jetstar Airways

      Interview

      Initial email with a number of questions Group zoom interview approx. 1.5 hours / group task / breakaway to one on one zoom / final stage is a medical which is very comprehensive.

      Interview questions [1]

      Question 1

      Describe a difficult situation with a customer and how you dealt with it.
      Answer question

      Other Customer Service Representative interview reviews for Jetstar Airways

      Customer Service Representative Interview

      18 May 2025
      Anonymous employee
      Brisbane
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Jetstar Airways (Brisbane)

      Interview

      We had an introductory presentation with details of the job and pay etc, and then a group activity where they accessed our teamwork skills, and then an individual interview with multiple questions.

      Interview questions [1]

      Question 1

      Why did you leave your past job?
      Answer question

      Customer Service Representative Interview

      20 Oct 2021
      Anonymous interview candidate
      Sydney
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 days. I interviewed at Jetstar Airways (Sydney) in Oct 2021

      Interview

      First round of interview is text interview of 6 questions.. Once that is completed you get an email that you have made it to the next round for a virtual interview. The virtual interview goes for three hours. First, they introduce their company. Next is a group activity, we have to come up with a campaign and jingle. Most of us have no idea what to do. Not like we are in marketing! After the group activity you have a one on one meeting with the recruitment team member. They ask 5 questions similar to the text interview.

      Interview questions [1]

      Question 1

      Tell me about yourself. Tell me a time you were overwhelmed, how did you deal with it? Tell me a time when you had to work as a team and solved a problem. Tell me a time when you had an unreasonable customer and how did you deal? Why Jetstar?
      Answer question