They use the STAR method, I'd have some scenarios ready. It was a panel interview but it was not bad, just prepare a bit. Dress business casual to casual. I'd bring a copy of your resume as well.
Interview questions [1]
Question 1
Describe a time where you struggled with a project
Easy video interview with two supervisors. Asked standard customer service questions using STAR method. They were both asking questions and also offered more details about the role. They were both polite and seemed easy to get along.
Interview questions [1]
Question 1
Please tell us about a time you had to deliver bad news to a customer
I applied online. The process took 1 week. I interviewed at Liberty Mutual Insurance (Detroit, MI) in Mar 2023
Interview
I had a phone interview & was told I would be moving on to the next step in the hiring process. I got a thank you for your interest after emailing the recruiter to follow up.
Interview questions [1]
Question 1
Tell me about a time you had a difficult customer.