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Liberty Mutual Insurance Reviews
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    Liberty Mutual Insurance Reviews

    Updated 24 April 2019
    3,961 reviews

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    3.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Liberty Mutual Insurance President & CEO David H. Long
    David H. Long
    1,756 Ratings

    Employee Reviews

    Sort: PopularRatingDate
    Pros

    • "Typically great work-life balance as long as you're not in the Personal Insurance side of the business" (in 431 reviews)

    • "Work from home after 6 months pending you meet company metrics" (in 163 reviews)

    Cons

    • "Difficult to achieve work/life balance" (in 282 reviews)

    • "No work life balance, overtime is sporadic so usually not enough time in the day to complete necessary task" (in 60 reviews)

    More Pros and Cons
    1. Featured Review

      Helpful (10)

      "Great Company!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Liberty Mutual Insurance full-time

      Pros

      Great benefits (work flex schedules, maternity/paternity leaves, etc.); Good culture with intelligent employees; Forward thinking Company

      Cons

      Some people are not fan of change which may be constant but it will help the Company evolve

      Liberty Mutual Insurance Response

      10 Jan 2019 – Chief Talent and Enterprise Services Officer

      It's great to hear that you're happy here. It's encouraging to know you appreciate our benefits and culture and enjoy working with your colleagues. We rely on employee feedback to continue learning... More

    2. "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Liberty Mutual Insurance full-time

      Pros

      good relax, you can find life work balance

      Cons

      too many layers of manage control

      3. Join the Liberty Mutual Insurance team
      See Our Latest Jobs

    3. Helpful (1)

      "Good starting place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      co-workers and work like balance

      Cons

      Upward mobility in the organization

      Liberty Mutual Insurance Response

      19 Jul 2017 – Talent and Enterprise Services

      We appreciate your feedback! We know how much our employees value their lives outside of the workplace, which is why we provide life balance resources as part of our wellness program. Thanks for... More

    4. Helpful (1)

      "Fairly straight forward"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Claims Specialist in Plano, TX (US)
      Current Employee - Claims Specialist in Plano, TX (US)
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at Liberty Mutual Insurance full-time (More than a year)

      Pros

      Really busy
      100 claim average
      Good training

      Cons

      Overworked
      Unfair expectations
      No relief options
      No overtime
      Must do subrogation and arbs

    5. Helpful (7)

      "Stable but stressful, overpaid executives"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Retention Specialist in Phoenix, AZ (US)
      Former Employee - Retention Specialist in Phoenix, AZ (US)
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Liberty Mutual Insurance full-time (More than 10 years)

      Pros

      The stability was nice and the benefits were meaningful.

      Cons

      Call center, angry customers, nights and weekends, mundane.

      Advice to Management

      Pay front line workers more and pay yourselves less! My max possible annual bonus was 10%, executive level more like 1000%

    6. "Good position"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Senior Inside Sales Representative in Orlando, FL (US)
      Former Employee - Senior Inside Sales Representative in Orlando, FL (US)
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Liberty Mutual Insurance full-time (More than a year)

      Pros

      Money, benefits, coaching. Time off

      Cons

      Changes in comp plan, tight call center metricss

    7. "Excellent Company with Integrity"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Claims Customer Care Associate in Liberty Lake, WA (US)
      Former Employee - Claims Customer Care Associate in Liberty Lake, WA (US)
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Liberty Mutual Insurance full-time (More than a year)

      Pros

      It's a great company which really does care about all of its internal and external customers. They offer a great salary and wonderful benefits for entry level positions. They are constantly evaluating and attempting to improve their work/life balance. The position offers a lot of meaning since you actually have the power to help people. There are many different shift options available.

      Cons

      It is a very stressful job for introverts or those who may have sensory processing issues. The metrics are very strict and you need to be able to empathize and rush people along at the same time. It is a constantly changing environment and you need to stay on top of those changes.

      Advice to Management

      Understand that there are some personalities which do not work well at this kind of job no matter how hard they try. Learn to recognize these people and then advocate for them to be promoted to a different position even though they may not be outperforming their current peers at the time. Weaknesses and strengths often mirror one another so even though this position may showcase a person's weaknesses if you learn how that proves their strengths you may be able to figure out what they would be good at and help them to attain a position they would thrive at and that the company would benefit from.
      Practice empathy and direct communication.

    8. "Supportive"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Claims Adjuster in Duluth, GA (US)
      Current Employee - Claims Adjuster in Duluth, GA (US)
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Liberty Mutual Insurance full-time (More than 3 years)

      Pros

      Great managers who care about your growth

      Cons

      Over worked, too much on caseload

    9. "Great benefits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Senior Analyst in Boston, MA (US)
      Former Employee - Senior Analyst in Boston, MA (US)
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Liberty Mutual Insurance full-time (More than 8 years)

      Pros

      401(k) company matching
      Generous PTO policy
      Health, Dental, Vision
      Charitable matching on 50% of donations

      Cons

      Very bureaucratic
      Found it difficult to change people's minds and ways of thinking
      No real opportunity to advance unless you change roles/teams within the company

    10. "Positive environment -- would recommend"

      StarStarStarStarStar
      Former Employee - Law Clerk in Mount Laurel, NJ (US)
      Former Employee - Law Clerk in Mount Laurel, NJ (US)

      I worked at Liberty Mutual Insurance part-time

      Pros

      Positive and supportive office environment.

      Cons

      Office runs like a machine. It's efficient, but not a lot of room for error.

      Liberty Mutual Insurance Response

      16 Apr 2019 – Talent and Enterprise Services

      Thanks so much for your review! We're invested in developing the incredibly talented people who work at Liberty Mutual. We're so glad that was your experience!