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Liberty Mutual Insurance Reviews
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    Liberty Mutual Insurance Reviews

    Updated 22 September 2017
    3,014 reviews

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    Full-timePart-time
    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Liberty Mutual Insurance President & CEO David H. Long
    David H. Long
    1,298 Ratings

    3,014 Employee Reviews

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    Pros

    • They are concerned about work/life balance (in 307 reviews)

    • It's an overall great company with tons of great benefits (in 254 reviews)

    Cons

    • Biggest growth opportunity would be the work life balance associated with positions in the Direct Response Center (in 230 reviews)

    • No work/life balance, in the 18 months I worked there was unable to get a day off (in 51 reviews)

    More Pros and Cons

    1. "Good starting place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      co-workers and work like balance

      Cons

      Upward mobility in the organization

      Liberty Mutual Insurance Response

      19 Jul 2017 – Talent and Enterprise Services

      We appreciate your feedback! We know how much our employees value their lives outside of the workplace, which is why we provide life balance resources as part of our wellness program. Thanks for... More

    2. "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Liberty Mutual Insurance full-time

      Pros

      good relax, you can find life work balance

      Cons

      too many layers of manage control

    3. Helpful (20)

      "Sr. Director"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Liberty Mutual Insurance full-time

      Pros

      Great benefits, lots of focus on work life balance, good co-worker relationships, stimulating work opportunities

      Cons

      Frequency of re-org's is ridiculous and leads to a lot of inefficiency and waste, the "chosen one's" only one's considered for senior most roles who basically play musical chairs with each other, good advancement opportunities not what it used to be

      Advice to Management

      For the love of god, stop doing re-org's so we can focus on our work.

      4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review

    4. "Sr. Customer Service Representativr"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Liberty Mutual Insurance full-time

      Pros

      Company promotes from within. Awesome promotion possibilities. Great compensation. Great people to work with. Supervisors strive to mentor reps attain positions reps desire.

      Cons

      Its a call center. Dealing with angry customers. Trying to attain and surpass company metrics.

    5. Helpful (13)

      "The good, the bad and the ugly"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Liberty Mutual Insurance full-time (More than 10 years)

      Pros

      Liberty Mutual Ins pays very well and offers a lot of benefits. If you are a high performer, you can advance quickly.

      Cons

      Too many re-organizations with too many layoffs. The only safe place in the company is the front line employees (CSR).

      Advice to Management

      Value your tenured employees, they have the most knowledge and experience.

    6. "Licensed Auto Rep"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Licensed Associate Customer Service Representative in Tampa, FL (US)
      Current Employee - Licensed Associate Customer Service Representative in Tampa, FL (US)
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Liberty Mutual Insurance full-time (Less than a year)

      Pros

      Great atmosphere, everyone is very motivating. Benefits are wonderful, paid time off is plentiful. We're constantly doing fun things around the site to boost morale.

      Cons

      Working in a call center just sucks. The metrics are easily attainable but it is very boring. Remember that time off I mentioned? Yeah you'll burn all your paid hours available by putting in requests to leave early.

      Liberty Mutual Insurance Response

      20 Sep 2017 – Talent and Enterprise Services

      We value our employees and strive to provide appropriate work/life balance. If you ever feel like your time is not being distributed optimally, please consult your manager for assistance. Your... More

    7. "IT Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Liberty Mutual Insurance full-time

      Pros

      great place to work because of great people and culture.

      Cons

      So many changes but it's for the good of the company

      Liberty Mutual Insurance Response

      20 Sep 2017 – Talent and Enterprise Services

      It's great to hear that our employees feel confident and valued. Thanks for sharing!

    8. "Excellent company, very comfortable yet room for growth"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Underwriter in Plymouth Meeting, PA (US)
      Current Employee - Underwriter in Plymouth Meeting, PA (US)
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Liberty Mutual Insurance full-time (Less than a year)

      Pros

      Flexible work schedule
      Work from home
      Competitive salary
      Bonus
      Vacation
      401k

      Cons

      Management at times, politics can become annoying

      Advice to Management

      Encourage and build vs. micromanage and criticize

      Liberty Mutual Insurance Response

      20 Sep 2017 – Talent and Enterprise Services

      Thank you for your feedback here! We're happy you've been satisfied with your experience at Liberty Mutual, and we look forward to continuing to invest in you!

    9. "Life at Liberty"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Liberty Mutual Insurance full-time (More than 5 years)

      Pros

      Great company to work at. Keep a positive attitude and you will go far.

      Cons

      Sometimes the communication can be lacking

      Liberty Mutual Insurance Response

      20 Sep 2017 – Talent and Enterprise Services

      Thanks for taking a few minutes to post a review. We’re glad to know your time at Liberty Mutual has been positive!

    10. "Working at LM"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Data Analyst in Seattle, WA (US)
      Current Employee - Data Analyst in Seattle, WA (US)
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Liberty Mutual Insurance full-time (More than 3 years)

      Pros

      The work life balance at LM is one of my favorite things about the company. I like not having to worry about working 50-60hr work weeks

      Cons

      The pay could be more. I think they're doing a better job at trying to meet industry standards but that should also be applied to current employees and not just future ones

      Liberty Mutual Insurance Response

      20 Sep 2017 – Talent and Enterprise Services

      We appreciate your feedback! We know how much our employees value their lives outside of the workplace, which is why we provide life balance resources as part of our wellness program. Thanks for... More

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