Liberty Mutual Insurance Reviews | Glassdoor.com.au

Liberty Mutual Insurance Reviews

Updated 23 November 2017
3,133 reviews

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3.4
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
1,361 Ratings

3,133 Employee Reviews

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Pros
Cons
  • Biggest growth opportunity would be the work life balance associated with positions in the Direct Response Center (in 237 reviews)

  • No work/life balance, in the 18 months I worked there was unable to get a day off (in 53 reviews)

More Pros and Cons

  1. "Good starting place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    co-workers and work like balance

    Cons

    Upward mobility in the organization

    Liberty Mutual Insurance Response

    19 Jul 2017 – Talent and Enterprise Services

    We appreciate your feedback! We know how much our employees value their lives outside of the workplace, which is why we provide life balance resources as part of our wellness program. Thanks for... More


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance full-time

    Pros

    good relax, you can find life work balance

    Cons

    too many layers of manage control


  3. Helpful (4)

    "Great company with good benefits, but changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA (US)
    Current Employee - Anonymous Employee in Boston, MA (US)

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    Good work life balance and friendly corporate culture. Well paid and opportunity to move internally quite a bit

    Cons

    culture is changing a lot. Lack of stability makes the company feel less secure

    Advice to Management

    Promotion to management should only happen to those who are good manager, vs. just been there long enough and that's the next path


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Overall a great place to work and an employee friendly culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    - Evolving with regards to benefits options
    - Lots of resources for employees and investing in technology
    - Flexible work arrangements including work from home options
    - Perks include things like: a paid volunteer day, jeans to work, generous vacation time.

    Cons

    - Can be difficult to 'get things done' quickly given the structure and corporate 'red tape'
    - Can be difficult to advance quickly compared to smaller organizations


  6. "Overall good experience."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Excellant benefits and above average base salary. An average producer can make pretty good money. Co-workers were great to work with.

    Cons

    Work life balance is poor. Split days off and working every Saturday can get very stressful. Employee moral and energy was way better when you worked about one Saturday per month.


  7. Helpful (1)

    "Lean Management Coach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Benefits, People, and immediate managers

    Cons

    Hard to continue career progression once you are in a certain role & senior management communication


  8. "recovery specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance full-time

    Pros

    great work life balance, great work environment, and competitive pay.

    Cons

    no career growth within the department and a lot of workload


  9. "Great pay and improving environment, too bad there micromanagement."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Phoenix, AZ (US)
    Current Employee - Senior Customer Service Representative in Phoenix, AZ (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Great pay for a customer service role, senior management cares about the employees and improving the working conditions. There is progress happening and it constantly gets better.

    Cons

    The job is repetitive, if you like doing the same thing over and over, this is for you. Also, as of 2017 The insurance market is volatile and thus many customers call in to discuss rates that are rising. No relief is in sight.

    Advice to Management

    This is directed towards direct management, the supervisors micromanage too much. I am an adult, we do not need fake awards as we are not in kindergarten. In addition, your "flavor of the month" job aides that you force upon us are insulting and unnecessary.


  10. "Service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Great hours and good benefits.

    Cons

    It was like a glorified call center. Service representative s weren't valued


  11. Helpful (5)

    "One of the best companies I've worked for to date!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    This company has lots of opportunity for growth, great benefits package, good pay, overtime opportunities, annual raises and bonuses. They also promote a healthy work/life balance with new changes they've implemented such as working from home a couple times a week and flexible/variable shifts. Hard work is recognized, and they want to help you succeed and advance your career. You really get a sense that you are working for a company that cares about you.

    Cons

    I don't really have anything negative to say. I mean, sure...there are always things that can be improved upon. But the company is really good at listening to employee feedback and implementing changes as a result. So I really can't complain.

    Liberty Mutual Insurance Response

    2 Nov 2017 – Talent and Enterprise Services

    Thank you for your feedback here! We're happy you've been satisfied with your experience at Liberty Mutual, and we look forward to continuing to invest in you!


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