I applied online. The process took 3 weeks. I interviewed at Liberty Mutual Insurance (Tampa, FL) in June 2022
Interview
There was an initial phone screening with a recruiter. Next, there was a panel interview with a management team. They were not friendly nor welcoming. It was a very scripted interview as if they had zero people skills. It was so unpleasant. I did not even want to continue and was so glad once it was over.
Interview questions [1]
Question 1
Tell me about your software used for success as it relates to stats and tracking and quality control measures when handling your caseload.
I interviewed at Liberty Mutual Insurance (Dallas, TX)
Interview
Did not follow up, very difficult to schedule interview and get in touch with interviewer. Scheduling platform kept failing. Interview process was straight forward, did not follow up with me afterwards so i have no idea what happened.
I applied online. I interviewed at Liberty Mutual Insurance in Dec 2025
Interview
It was just awful. She called two hours earlier than scheduled, and I couldn’t understand half of what she was saying because her accent was so strong. The communication was so unclear that answering her questions became almost impossible.
Interview questions [1]
Question 1
Tell me about a time you had to help a customer out with a difficult situation? How did you resolve it?
Initial screening then two rounds of interviews. Your typical interview with STAR questions - focus on answering specifically using I. Focus on the situation/task, action taken, & result of that action.