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      Macy's

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      Retail Support Interview

      5 Sept 2010
      Anonymous interview candidate
      Cerritos, CA

      Other Retail Support interview reviews for Macy's

      Retail Support Interview

      30 Mar 2017
      Anonymous interview candidate
      Springfield, VA
      No offer
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at Macy's (Cerritos, CA) in Sept 2010

      Interview

      i applied online and recieved an email the next day saying they were interested and that i will need to schedule an interview appointment via the scheduling center, also online. i went back online a few days later to see what dates had been made available. there was one date, two weeks from the current day. it mentioned to go to hr on the penthouse level on the day of the interview. on the day of the interview, i found myself on the penthouse level to which there was no likeness to a ph at all. it was just your typical undecorated, basic retail office space. i arrived half an hour early. i walked over to hr but their door was closed so i knocked on the wall of the adjacent office which was open. there was a lady sitting at a desk that was right in the middle of the room. i told her i was there for an interview so she walked over to get a clipboard and checked off my name. i then went back to take a seat by the elevator. a few more people arrived moments later. at 11 a.m., a nice woman came and called me in. she was the manager. we then walked into her small office. she started by explaining all the job duties. in the middle of that she mentioned that it was an on-call position (!) (i applied for part-time). she said she would pass my application on to other managers, if i was interested ( i didn't have the availability she was looking for anymore. not that i was still interested) . the interview was over in less than 15 min. needless to say, i did not appreciate being interviewed for something i did not apply for.
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 days. I interviewed at Macy's (Springfield, VA) in Mar 2017

      Interview

      I applied online, and got an email to set up an interview for the next day. I got there several minutes early and I had the first scheduled interview for the day, but still had to wait in the customer service area for about an hour and a half for someone to come in to interview me. The interviewer got there eventually, and gave a description of the job. Most of the interview was "describe a time when..." type of interview questions. About another day after the interview I got an email that I wasn't hired, but I was glad that I didn't have to wait any extra days to find out if I got the job.

      Interview questions [5]

      Question 1

      Describe a time you went above and beyond in customer service.
      Answer question

      Question 2

      Describe a time you worked individually.
      Answer question

      Question 3

      Describe a time you worked in a group.
      Answer question

      Question 4

      What would you do if you saw another employee doing something unethical or against company policy?
      Answer question

      Question 5

      Tell me about yourself.
      Answer question

      Retail Support Interview

      8 Nov 2016
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Macy's in Nov 2016

      Interview

      Totally used about 15 minutes. The staff was so nice. If I couldn't understand the question, she would explain it in a simple way or make some examples. I learn a lot through this interview.

      Interview questions [1]

      Question 1

      If customers ask you for help , what would you do?
      1 Answer

      Retail Support Interview

      4 Sept 2016
      Anonymous interview candidate
      Sacramento, CA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Macy's (Sacramento, CA) in Aug 2016

      Interview

      1st interview, I was supposed to be interviewed by a male interviewerr, but as I was waiting a woman showed up who took me into the lunch room to interview me.different person than others, 2nd and 3rd same interviewer/different branch All interviews differed and I believe my age and gender were a factor.

      Interview questions [1]

      Question 1

      What was my previous jobs, how did I handle things, etc. some asked for my previous supervisor, some did not. !st interviewer grilled me like I was in court and made me feel very uncomfortable. 2nd interviewer (different store) was totally different from the other and didn;t ask me many questions at all. Neither store interviewer wanted to see my document I brought from my previous Macys employer....why not?
      1 Answer