Macy's Customer Service Representative (CSR) interview questions
based on 68 ratings - Updated 18 Mar 2026
Easyinterview difficulty
Very positiveinterview experience
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81%
Applied online
Applied online
9%
In person
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4%
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4%
Employee referral
Employee referral
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Macy's interviews FAQs
Candidates applying for Customer Service Representative (CSR) roles take an average of 3 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Macy's overall takes an average of 4 days.
Common stages of the interview process at Macy's as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
Phone interview: 100%
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Very easy question super nice, company benefits were second to none one. They described how the training would go then I would be on my own. Very nice interviewer I enjoyed it all
I applied online. I interviewed at Macy's (Clearwater, FL) in Jan 2025
Interview
I was ask "What made me interested in being a part of this company. I responded "you i can display my skills at meeting customer needs and providing good customer service.
Interview questions [1]
Question 1
What made you interested in being a part of our company
The interview process was straightforward and friendly. After submitting my application online, I was contacted within a week to schedule a virtual interview. The interview lasted about 20–30 minutes and was conducted by a store manager.