Customer Assistant applicants have rated the interview process at Marks & Spencer with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Assistant roles take an average of 10 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Marks & Spencer overall takes an average of 10 days.
Common stages of the interview process at Marks & Spencer as a Customer Assistant according to 4 Glassdoor interviews include:
Skills test: 40%
One on one interview: 40%
Background check: 20%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Marks & Spencer (Edinburgh, Scotland) in Oct 2014
Interview
Initially a longish online Interview - focus is on customer service. Then approximately 30 minutes Interview at M and S with an Interviewer though introduced to a couple of Managers during Interview. General chat. Then shown a couple of scenarios from a book - have approximately 10 minutes to read over - then act out scenarios with Interviewer where you play the Customer Assistant.
I interviewed at Marks & Spencer (Ealing, England)
Interview
Experience related questions were asked. Situational questions, Availability, right to work in UK, Shift timings discussed, Hours needed per week discussed. Benefits with employment told, Cash handling and till experience asked.
I interviewed at Marks & Spencer (Milton Keynes, England)
Interview
Initially went and the last candidate overran (i waited for 40 minutes extra) so my interview got moved to next week. Original interviewer wasn't available so a colleague performed it. They could not find the interview sheet so had to come up with questions on the spot and get my details again. I was a bit annoyed but I think the interview was okay.
Interview questions [1]
Question 1
What would you do if you have been given a task but a long queue is building up at tills, and there is only one colleague serving?
Quite informal, mostly asking about my reasons for applying to them specifically - I recommend looking at their welfare and environmental status, and the fact that their brand is associated with higher quality food
Interview questions [1]
Question 1
Why would you choose to work at M&S rather than at another supermarket?