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      Marks & Spencer

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      Related searches: Marks & Spencer reviews | Marks & Spencer jobs | Marks & Spencer salaries | Marks & Spencer benefits
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      Customer Service Assistant Interview

      7 Sept 2016
      Anonymous employee
      Belfast, Northern Ireland
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Marks & Spencer (Belfast, Northern Ireland) in June 2016

      Interview

      Simple role play to test personality and advising customers. The questions were more than I expected for the post. The interviewer had a list of questions and took notes as I answered. I was able to answer them based on my previous job experience but for someone with no previous employment it could be difficult. Be confident and if you dont understand the question do ask what do you mean.

      Interview questions [1]

      Question 1

      Why did you apply?
      1 Answer
      1

      Other Customer Service Assistant interview reviews for Marks & Spencer

      Customer Service Assistant Interview

      17 May 2026
      Anonymous interview candidate
      Moortown, Yorkshire and the Humber, England
      No offer
      Neutral experience
      Easy interview

      Application

      I interviewed at Marks & Spencer (Moortown, Yorkshire and the Humber, England)

      Interview

      Seemed like they were not interested in looking at the profile genuinely anyway and they were just fulfilling a formality. Would not recommend as at this stage, the managers seem judgemental and biased

      Interview questions [1]

      Question 1

      What skills do you have because of which we should choose you over others?
      Answer question

      Customer Service Assistant Interview

      6 Oct 2025
      Anonymous interview candidate
      Chester, England
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Marks & Spencer (Chester, England) in Sept 2025

      Interview

      I applied online and completed a right to work check online and then got called in to do an interview a few days later. They were very rude to me, made me wait 20 minutes and threatened to turn me away because I didn't bring my ID (I already completed my RTW check). The manager then made sarcastic comments and tried to gaslight me into saying that I missed that they told me to bring my ID, despite me telling them I didn't and even offered to show them my emails. Overall it was very unprofessional and felt very hostile,

      Interview questions [2]

      Question 1

      If acustomer asked for assistance in picking clothes and gave you a set budget, what would you suggest and why?
      Answer question

      Question 2

      How do you keep up with the latest fashion trends?
      Answer question

      Customer Service Assistant Interview

      11 Jan 2025
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Marks & Spencer (London, England)

      Interview

      - Telephone/video screening - face to face interview (assessment center) with group exercise to assess ability to work as part of a team. STAR questions, - store tour, stating some other the things you'll do differently to maintain the store appears and how you engage with customers

      Interview questions [1]

      Question 1

      STAR questions - give me an example of a time you went over and beyond for a customer?
      Answer question