The assessment online was easy to complete and took around 40 minutes. I was then given an option to book an interview - which I booked. Upon arrival, I signed in at the information desk and was given a visitor's badge, and was told to hand it in on the way out. I was then led to the staff room where I waited for about 10 minutes before the interviewer came and led me into an interview room. He explained that the interview would be done wholly by himself as the line manager was not available today. He then told me that I would be taking part in a role play, and gave me information of what the role play involved and information about a fictional store that would be what the role play is based upon. The information included 5 sheets of paper with food items, offers that were available on those items and whether the items were in stock or not. Also included was information about nearby stores and information about the online service that the company provided. The interviewer then told me that I have 5 minutes to read the information and prepare for the role play. It was a lot of information to take in but he reassured me that I did not need to remember everything on the sheets as I could use the sheets in the role play. He then left the room and came back in 5 minutes later, playing the part of a customer. The 'customer' wanted an item that was out of stock, and I offered alternatives that the customer could buy instead, as well as explaining about the special offers that the store had. The role play lasted for about 5 minutes. I was then told that I passed the role play, and had to fill out a sheet about what I did well, didn't do well and what I could have improved on. I realised at that point that I had forgotten to mention the nearby stores that might have the item in stock, as well as the online/delivery service that the company has, and wrote it down. Then, the interviewer read through my answers, acknowledged that I had realised the mistakes I made, and then told me my answers were fine. He then asked me questions about any previous jobs I had, why I wanted to work for M&S, why M&S was a better company to work for than other retailers, and the hours I could do. I applied for a part time, temporary position, but the interviewer explained that occasionally, more hours would be available to work. He then explained that he would ring me a few hours later and tell me if I got the job. I then got a call and was offered a job, which I took.