Customer Assistant applicants have rated the interview process at Marks & Spencer with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Assistant roles take an average of 10 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Marks & Spencer overall takes an average of 10 days.
Common stages of the interview process at Marks & Spencer as a Customer Assistant according to 4 Glassdoor interviews include:
One on one interview: 40%
Skills test: 40%
Background check: 20%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 days. I interviewed at Marks & Spencer (Guildford, England) in Sept 2015
Interview
I applied online and completed the tests, they told me straight away that I had been successful. I then booked an interview for after the weekend. The role play was about a woman wanting a specific jacket in size 10, but we didn't have it in stock so you offer her alternatives, or ringing another store or online purchase. You also have to mention what items they have on special offer and other things you can upsell to the the customer.
The role play lasted 10 mins and I was told that I had passed. They then asked some standard interview questions and told me that I had got the job.
I interviewed at Marks & Spencer (Milton Keynes, England)
Interview
Initially went and the last candidate overran (i waited for 40 minutes extra) so my interview got moved to next week. Original interviewer wasn't available so a colleague performed it. They could not find the interview sheet so had to come up with questions on the spot and get my details again. I was a bit annoyed but I think the interview was okay.
Interview questions [1]
Question 1
What would you do if you have been given a task but a long queue is building up at tills, and there is only one colleague serving?
Quite informal, mostly asking about my reasons for applying to them specifically - I recommend looking at their welfare and environmental status, and the fact that their brand is associated with higher quality food
Interview questions [1]
Question 1
Why would you choose to work at M&S rather than at another supermarket?
I interviewed at Marks & Spencer (London, England)
Interview
Very chilled out interview with a few questions about simple stuff like what you would do in a confrontational event. Really nice interviewer, felt more like a chat than an interview.
Interview questions [1]
Question 1
What would you do if a member of the public was being confrontational?