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      Mercer

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      Benefits Counselor Interview

      2 June 2016
      Anonymous employee
      Des Moines, IA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Mercer (Des Moines, IA) in May 2015

      Interview

      First, you may be asked to complete a video-recorded interview where you answer a handful of questions. After that video is reviewed and approved, they will contact you to set up a face-to-face interview with approximately one to two supervisors present.

      Interview questions [1]

      Question 1

      How do you manage pressure/stress at work?
      Answer question

      Other Benefits Counselor interview reviews for Mercer

      Benefits Counselor Interview

      11 June 2018
      Anonymous interview candidate
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Mercer in June 2018

      Interview

      Very quick process. I applied to the position, and the next day received an email telling me to do the video interview. The video interview wasn’t that bad, you just answer questions to prerecorded questions by an employee. The next day, I got an email asking to schedule a panel interview. Scheduled it, very relaxing interview. The atmosphere was great and the people were so nice. I was supposed to have 3 people in my interview, but ended up only having one person for most of the time, then an additional person came in. 95% of the questions were “tell me about a time when...” An hour later, a recruiter called me offering me the job. I wish the salary would’ve been higher, otherwise I would have accepted the offer.

      Interview questions [1]

      Question 1

      Tell me about a situation.... -when you had to deal with change, how did you deal with it? -when you were frustrated with a supervisor, coworker, etc., how did you handle it? -when a customer was frustrated, how did you handle that?
      Answer question

      Benefits Counselor Interview

      9 May 2018
      Anonymous employee
      Norwood, MA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Mercer (Norwood, MA) in Apr 2018

      Interview

      First I got a call with some basic questions and the asked if I would be do a virtual interview. It was my first time doing that and although I was a little nervous, It was fine. Then I got a call to come in to meet with a manager. It was very professional. I met for about 40 minutes with a supervisor who was easy to talk to and answered all of my questions

      Interview questions [1]

      Question 1

      They asked for examples of a time in work when a customer/client was upset and how I handled it.
      Answer question

      Benefits Counselor Interview

      22 May 2018
      Anonymous employee
      Urbandale, IA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Mercer (Urbandale, IA) in Apr 2018

      Interview

      I first did a virtual interview which I found quite different because I had never done that before, but it was very relaxing because I was able to do it from the comfort of my home. The in person interview the personnel was very warm and extremely nice,they made me feel very comfortable and welcome.

      Interview questions [1]

      Question 1

      I was asked how I handled a difficult situation with either a co-worker or a client
      1 Answer

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