Friendly, lots of question and hypothetical situations in regards to customer service. Makeup portfolio was appreciated. Focus is on product knowledge and friendliness. Asked about retail background, what trainings I would be interested in. Also how hard I am willing to work to move up into a management position. Also my timeline I expect to management.
Interview questions [1]
Question 1
Customer service experience and future growth goals
I applied online. The process took 5 days. I interviewed at Sephora (Edmonton, AB) in May 2016
Interview
Applied online, Called me back with in 5 days. asked typical interview questions all related to customer service. Group interview with only two interviewees, two interviews, not threatening environment, polite staff. Asked about previous make up or sales experience. Asked about previous work experience and asked about both positive and negative experiences at those jobs. asked about any positive or negative experiences at sephora.
Interview questions [1]
Question 1
what do you do if a customer buys thens drop a perfume bottle?
The process took 1 week. I interviewed at Sephora (Toledo, OH)
Interview
The interview was a group interview with 6 other people. It was slightly competitive but also fun. We had one-on-one interviews as well. I was called after I left and was hired for the job.
I applied online. The process took 4 weeks. I interviewed at Sephora (Los Angeles, CA)
Interview
Long interview process: quick phone interview where we set up a date for a makeup demo , demo was done on another employee, then final interview with manager. Took about a month in total.