Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Shopify

      Is this your company?

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Shopify reviews | Shopify jobs | Shopify salaries | Shopify benefits | Shopify conversations
      Shopify interviewsShopify Customer Support Advisor interviewsShopify interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Support Advisor Interview

      12 July 2021
      Anonymous interview candidate
      Donegal

      Other Customer Support Advisor interview reviews for Shopify

      Customer Support Advisor Interview

      13 Dec 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Shopify (Donegal) in July 2021

      Interview

      I'd like to leave a warning about the life story interview. The details about this on their website and the email you get beforehand are misleading. It's possible that some interviewers do carry out a true 'life story' interview but my experience was that this was a regular job interview. I was asked about my resume, they went in depth on 2 roles I've done so you do need to go back and know exactly what you did at your former employer, what they did, what their mission statement is, their management style, the products/service they provide etc... I was asked the usual 'describe a time when'...I was asked what I do in my spare time. How my roles compared. Why I wanted to work for Shopify. What I know about Shopify. This is all your regular corporate job interview stuff but if you rely on the info they give about how the 'life story' goes you will not be prepared for this time of grilling. They are also very nice so don't mistake their politeness as conformation that you will be moving forward. This is a pretty good gig for those looking for remote work and you don't want to blow it at the first hurdle so prepare for a regular old interview and don't get caught out.

      Interview questions [1]

      Question 1

      Describe your previous role? How did this compare to other roles? What was your former employer's management style. How was your performance assessed in other roles you've had. What services did your previous employer provide? What do you do for fun? What do you know about Shopfy? Why did you chose Shopify? Tell me about a time you failed? Tell me about a time you went above and beyond? What does customer service mean to you? What does trust mean to you? How long were you at your first job? What is your greatest strength?
      Answer question
      9

      Application

      I applied online. The process took 3 weeks. I interviewed at Shopify

      Interview

      Typically 3 rounds. They do a good job of getting to know you and who you are. Then there's a gauntlet where they put you on the spot in some customer scenarios to figure out how you operate.

      Interview questions [1]

      Question 1

      Teach us how to do something, showing your process (i.e. a hobby).
      Answer question

      Customer Support Advisor Interview

      28 July 2023
      Anonymous employee
      Galway
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Shopify (Galway)

      Interview

      Life Story - describing yourself Gauntlet - seeing if you can handle the tasks of the role Second round interview to determine if you are the best fit for the role.

      Interview questions [1]

      Question 1

      Discuss your Life story Gauntlet - Test chat and test call
      Answer question

      Customer Support Advisor Interview

      29 June 2022
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Shopify (London, England) in May 2022

      Interview

      The process was straight forward, I filled out the form on the Shopify website from which it took about 2 days to hear back with an invite to a lifestyle interview. There it was just about getting to know me and how I got on the road that has led me to apply for this position. After that I was invited to a technical interview which consisted of 2 chats and a Email. Overall I highly recommend creating a test store before the technical interview as it helped out a lot in preparation. The whole process took about a month

      Interview questions [1]

      Question 1

      How do you add custom code for a packaging slip template
      Answer question