Shopify Reviews

Updated 29 Jul 2020

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4.0
72%
Recommend to a Friend
88%
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
416 Ratings
Pros
  • "You work from home which is best decision I ever made as well as helping the planet(in 62 reviews)

  • "Lots of freedom to work on new ideas, in-house chefs and great benefits(in 40 reviews)

Cons
  • "The experiences that gurus have seems to be very different from that of RnD/ other disciplines(in 28 reviews)

  • "There were no cons during my time there(in 19 reviews)

More Pros and Cons
  1. Helpful (1)

    "Amazing place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Product Designer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    Challenging, fun, exciting problems—able to work with some of the smartest people in the industry.

    Cons

    None that I can think of.

  2. Helpful (1)

    "Incredible company!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Product Designer in Waterloo, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time

    Pros

    Definitely the best company I've ever worked in my career. People and products are incredible. Highly recommended.

    Cons

    Honestly, nothing to say negatively. Keep up the good work!


  3. Helpful (1)

    "Good company"

    4.0
    Former Employee - Design Lead in Toronto, ON

    I worked at Shopify full-time

    Pros

    Top of its industry, good resume name

    Cons

    Slow pace of work, many layers of management

  4. "Big yay"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Ambassador in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time for less than a year

    Pros

    Love it! Great leadership fun culture

    Cons

    Can feel like a small fish in a big pond

  5. Helpful (6)

    "Systematic Problems"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Shopify full-time for more than 3 years

    Pros

    The people are amazing Working from home offers flexibility The benefits package is impressive You'll learn more than you ever thought possible

    Cons

    Working from home can be isolating Being remote means you don't get paid as much as someone working in the office (and they don't keep up with cost of living - hope you like making the same salary for 5 years straight) When perks are given company-wide, Support is usually excluded, or given a watered-down version Perks don't pay the bills, but are included when they evaluate your compensation and tell you it's "on par with industry standard" Growth outside of Support is all but impossible. Success stories exist but are maybe 1% Chokehold on scheduling - good luck trying to take a vacation or even take a pee break when you need it Decision makers are far removed from the front line. The Shopify they talk about publicly doesn't exist. Major changes happen daily. Support lives in chaos. Huge decisions are made and then walked back within hours You're expected to keep track of changes but given no time to do so Management's perception of what the job is vs the reality of what it actually is differ appallingly No metrics for success, no consistency in evaluation. Raises based on "impact", but "impact" is undefined and raises are so rare that most people think assume don't exist. Leadership with minimal training, human resources issues abound and don't get handled appropriately Gaslighting happens everywhere - you'll be told there's no issue and everything is fine, even as you're struggling to stay afloat Senior/Executive management is 90 + % white and male. No interest in differing perspectives or changing status quo at the top. Support workers are expendable

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  6. COVID-19
    Helpful (2)

    "Overhyped and disingenuous"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Designer 
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Shopify full-time for more than 3 years

    Pros

    - Growing company benefitting from the tailwinds of COVID-19 - A compelling mission to help entrepreneurs and SMBs - Some talented and smart people - Decent compensation and benefits relative to the market

    Cons

    Shopify has crafted an incredible public image and perception that they’re 1 of the best employers in the world. Things aren’t quite as rosy on the inside though. The company has scaled without deeply thinking about processes and structures to enable people to collaborate effectively together. Decisions tend to happen pretty haphazardly from the leadership team, and individual contributors are often left taking orders top down. Middle management is increasingly growing and there are a lot of individuals who shouldn’t be leading people. Shopify has a tendency to keep unqualified people around longer than they should, while letting go of people who are more opinionated and don’t fit into the passive culture. Shopify introduced a level system, but promotions still tend to be weighted by how others perceive you versus your output. Your ability to play the game and befriend people across the company is how you’ll rise in the org. Shopify’s still a predominantly white organization and struggles like most companies in tech with diversity. The leadership team and the company still have a long way to go towards building an inclusive culture for people of color.

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  7. "Used to be great, the magic is fading"

    2.0
    Current Employee - HR Specialist in Toronto, ON

    I have been working at Shopify full-time

    Pros

    Lots of growth, great people

    Cons

    No direction, lack of consistency, you need to be really vocal for what you want

  8. Helpful (1)

    "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Data Scientist in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than 3 years

    Pros

    Moves fast, growing industry. Cares about customers

    Cons

    No clear defined role, ambiguous and moves too fast at times to get things done properly.

  9. Helpful (4)

    "50/50 Chance you'll end up with a great leader versus wildly inadequate leader"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru - Remote in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Shopify full-time for more than a year

    Pros

    Good pay to start, great benefits, expense account

    Cons

    Many of the leadership were promoted out of necessity and weren't fit to lead. Lots of double standards in what they believe versus what they expect of employees. Didn't receive any support from upper management when it was needed.

  10. "Great job if you put the work in"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Support Guru in Galway
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Benefits are incredible and training is great

    Cons

    3 chats is too much sometimes & has negative effects for both employees & merchants

    Continue reading
Found 566 reviews