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      Support Advisor Interview

      20 Dec 2021
      Anonymous interview candidate
      Winnipeg, MB
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Shopify (Winnipeg, MB) in Dec 2021

      Interview

      Altogether, it is a 7 stage hiring process with the first three stages being the most important. The first stage is just the applicant submitting their application and a support email sample. You also need to submit your typing speed test. I would try to get over 50 words per minute. In addition to this stage, there is an unbiased interview. This is essentially a situational interview where you explain what would you do into a microphone, record it while being timed, and then send it to a recruiter to review it. No camera is necessary. If selected, the next stage is the Life Story interview. My recruiter/Talent Acquisition Specialist was very kind and I felt like he really took the time to read my resumé. It was very much a conversation about my experience and how I explained my journey thus far, rather than a question-answer type of interview. The final interview is the gauntlet/technical interview. Here, you'll have two simultaneous chats going for 15-minutes where you'll have to answer questions, then a follow-up call from an interviewer for 10-minutes who will ask you another question that you need to solve. This interview is supposed to give you a taste of what you're actually going to be doing in the role. I ended up canceling my technical interview because I did not feel like this was the right role for me, but I certainly enjoyed the process, despite it being very different from what I was used to in the hiring process.

      Interview questions [1]

      Question 1

      Some possible technical interview questions: • How do I add product images? How do I share my Shopify store in a Facebook post? Where can I read more about adding images to my product? • How do I make a product active? • How do I link social media to Shopify? • How do I add a contact page to my store? • How do I change my domain name? • What is cryptocurrency and how can I accept this on my site? • How do I set up free shipping for local orders? • I created a Contact Us page, how do I put it in the place **Remember to add links to your answers.
      Answer question
      16

      Other Support Advisor interview reviews for Shopify

      Support Advisor Interview

      21 June 2024
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Shopify (Dublin, Dublin)

      Interview

      La entrevista incluye una llamada telefónica para conocerte, una entrevista propiamente dicha por videoconferencia, una entrevista técnica en la que tienes que realizar el trabajo y, en ocasiones, una última charla con la persona que sería tu jefe.

      Interview questions [1]

      Question 1

      Las preguntas suelen ser sobre el propio producto, por lo que es buena idea hacerse una tienda en la plataforma unos días antes para saber cómo funciona.
      Answer question

      Support Advisor Interview

      21 Jan 2024
      Anonymous employee
      Ottawa, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Shopify (Ottawa, ON)

      Interview

      Lengthy but well explained and scheduled interview process comprising of writing example emails, taking live chats and addressing a call. They give you the tools needed to prepare but it is stressful.

      Interview questions [1]

      Question 1

      If I was a customer and I wrote in with "x" question, can you share what you would respond?
      Answer question

      Support Advisor Interview

      19 Nov 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Shopify

      Interview

      Technical + life story - two interviews one where you describe stuff about yourself and then a skill testing technical interview with chats and phones to test what you'd be doing in the role

      Interview questions [1]

      Question 1

      please tell me about yourself
      Answer question