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      Merchant Success Manager Interview

      21 Apr 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Shopify

      Interview

      I had a great interview process. Kind people, responsive recruiter, straightforward interview process! No overly complicated or trick questions, which I really appreciated. Definitely prepare for the most common questions (tell me about a time...) and have anecdotes ready for typical MSM/CSM questions.

      Interview questions [1]

      Question 1

      - Tell me about a time you had to rebuild trust with a customer - Tell me about a time you had to solve a complex issue with a customer
      Answer question
      5

      Other Merchant Success Manager interview reviews for Shopify

      Merchant Success Manager Interview

      14 May 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at Shopify in May 2024

      Interview

      Unlike any process I’ve had in my nearly 2 decades of experience. I was referred in and then sent to a recruiter who didn’t offer any advice on what to expect. She brought up compensation and only told me OTE. I always exceed my rev targets so I knew that wouldn’t be a problem but having been laid off, I wanted to know my base salary so I scheduled a 10 min meeting with her to get that info. She was condescending and acted like I didn’t listen the first time by saying “[My name] if you remember we discussed the OTE last time.” Totally gaslit me. I loved the people I spoke with though. They’re kind and funny and make the interviews conversational. I would’ve crushed this job but I think that simply because I only had a couple years of ecomm experience (even though I studied it like I was back in college for this), I wasn’t selected. Don’t listen to the “life story” advice. Just make sure you can connect the dots on your resume. Keep answers succinct & impactful because they have a huge candidate pool. This job is an 80/20 split, so the base pay (I assume) is pretty low and you have to sell to hit the 20% delta - which is a given these days, anyway. Love the company and the mission and bummed I didn’t get it but just had a bad taste in my mouth from the recruiter being hasty with me.

      Interview questions [6]

      Question 1

      Have you ever carried a quota and what did that look like?
      Answer question

      Question 2

      How would you prioritize 100 new accounts?
      Answer question

      Question 3

      What does growth look like to you?
      Answer question

      Question 4

      If you weren’t here in 3 months, what would be the reason?
      Answer question

      Question 5

      Why do you want to work at Shopify? What appeals to you?
      1 Answer

      Question 6

      How would you help merchants adopt new Shopify products?
      Answer question
      1

      Merchant Success Manager Interview

      26 July 2024
      Anonymous interview candidate
      Los Angeles, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Shopify (Los Angeles, CA) in May 2024

      Interview

      - 30 min hiring manager dive into behavioral based questions - 45 min growth path interview with recruiter - 60 minute hiring panel with 2 leads on the CS team - Last interview 30 min hiring manager chat – verbal / formal (the actual person I’d be reporting too)

      Interview questions [1]

      Question 1

      How do you prioritize your tasks when dealing with multiple urgent requests from different merchants?
      1 Answer
      1

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