I applied online. The process took 4 weeks. I interviewed at T-Mobile (Mission, TX) in May 2016
Interview
It was a month long process, but considering the amount of applicants it was understandable. Out of a pool of 800 applicants only 13 were chosen. Online application, online assessment, online interview, one on one interview, background screen, and then finally an offer for employment.
I applied online. The process took 3 days. I interviewed at T-Mobile (Albuquerque, NM) in Mar 2016
Interview
Two attempts at applying, which anyone who has applied for T-Mobile knows to be a time consuming process. The initial application, followed by a 70min (not easy) assessment, and then any additional info they need after that. Both times I applied, I received an email saying that they regretted to inform me that I was not selected the very next day. Really? An email? Seems like they don't care enough for potential employees to even call especially after so much time is spent just applying. I'm done with this company.
Interview questions [1]
Question 1
The assessment contains hands on multitasking with very high-stress role playing. So beware!
I applied online. The process took 1+ week. I interviewed at T-Mobile
Interview
Several interviews, testing and background check. Be sure to emphasis empathy and urgency to handle the call in a one-call resolution style. Give self help options to customer and advise customer that you will work together to fix any issue. YOU are the expert.
Interview questions [1]
Question 1
How have you handles an escalated situation with a customer ?