T-Mobile Reviews | Glassdoor.com.au

T-Mobile Reviews

Updated 15 December 2018
7,085 reviews

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4.0
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T-Mobile President and Chief Executive Officer John Legere
John Legere
4,131 Ratings

Employee Reviews

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  1. Featured Review

    "Fantastic company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Expert in Bellingham, WA (US)
    Current Employee - Account Expert in Bellingham, WA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (Less than a year)

    Pros

    Benefits, perks, atmosphere and quality of life they offer is a big reward.

    Cons

    Dealing with a plathora of customers can be tough.

    Advice to Management

    Keep it up! You guys are doing a phenomenal job.


  2. "Beware.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Deptford
    Current Employee - Retail Sales Associate in Deptford
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    Commission is great if you're a good salesperson and you work in a high volume store.

    Cons

    With all of the changes in the wireless industry, this company is overrun by politics. Human resources provides little help with any issues at the regional level (personal and coworker experiences). Little promotion from within.

    Advice to Management

    The employees who know how the company and stores run deserve a chance at promotion over those outside of the company. Promotion from within is cheaper and isn't the number one goal of a business to maximize profit? District managers should be more professional and shouldn't show up at stores wearing t-shirts, jeans, and sneakers. Commission scale is great but there's always corrections and employees feel like they're being robbed each month.

  3. "Coach of employee care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Current Employee
    Current Employee - Current Employee
    Recommends
    Positive Outlook

    I have been working at T-Mobile full-time (More than 10 years)

    Pros

    The pay is amazing and I feel appreciated

    Cons

    Some employees who are on LOA , put extra work on the employees that show up to work

    Advice to Management

    Keep up the good work


  4. "TEX Associate Care"

    StarStarStarStarStar
    Former Employee - Team of Expert Associate Care Representative in Meridian, ID (US)
    Former Employee - Team of Expert Associate Care Representative in Meridian, ID (US)

    I worked at T-Mobile full-time (More than 3 years)

    Pros

    The company takes great care of their employees. Fun job to work at. Amazing pay. Great benefits.

    Cons

    In the end its still call center work. So if you love to talk to people on the phone then this job is for you.

    Advice to Management

    Work on hiring people with better people skills.


  5. "Sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 5 years)

    Pros

    Great work environment ,and pay if you work for corporate store .

    Cons

    Depends on the store you work at , sales can be good or bad .

    Advice to Management

    Help sales representatives to move up the ladder


  6. "Best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Vienna (Austria)
    Current Employee - Project Manager in Vienna (Austria)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    Good teams, interesting topics, good life balance

    Cons

    A bit of a political management, roles not fully clear


  7. "Mobile expert"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Customer experience , commission, and people

    Cons

    Advancement qualifications, hourly pay, and retail

  8. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than a year)

    Pros

    Uncarrier and the BEST CEO ever!

    Cons

    Disorganization across businesses, inconsistency in technology and resources.

    Advice to Management

    Listen to employees and then do what they say - it will transform the organization into the reality of Legere's vision!


  9. "Great Place To Work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Its a really nice place to work very nice environment .

    Cons

    All pros not really much cons


  10. "Great workplace: pay, benefits, people exceed expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer, Systems Architecture - Enterprise IP & Security in Snoqualmie, WA (US)
    Current Employee - Engineer, Systems Architecture - Enterprise IP & Security in Snoqualmie, WA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 5 years)

    Pros

    The culture here is outstanding! No one feels the need to compete against you to get ahead, rather collaboration and team work seems to flow naturally. This is important when designing the next phase of network services, I can easily get assistance on items I may not know well and avoid costly mistakes.

    I have an enormous amount of flexibility, whether I decide come into the office at lunch, normal time, or work from home the whole day - it's up to me; I'm trusted.
    Growth is important on my team, I have a ton of resources to gain new skills, whether it be Cisco training or tuition (up to $5500 a year, some Universities are tuition free due to T-Mobile's willingness to pay the whole cost).

    I have been quite satisfied with my salary growth as well. I often get solicited by recruiters for Amazon or Google, and I frequently think "not sure if it'd actually be that much better there." A good sign.

    A strong Veteran's presence. This company goes above and beyond to honor those who served, there is a wall showcasing those who served with a picture of each of us in uniform. I even got a really cool T-Mobile challenge coin, which I love!

    Cons

    Sometimes there is a tug-of-war between bureaucracy and progress, things are hard to get approval in certain situations. We try to operate with agility, but we don't exactly get hammered for missed deadlines in these cases, so not that big of a deal.

    I've also found it hard to recognized for adding value in ways the org didn't hire me for (like writing custom software to get things done). However, I'm not dissatisfied at all on a day to day basis. Raises and bonuses are reflective of how I perform, which is to say large.

    Advice to Management

    Keep it up! I work in a very mature org that appears to strive for the right things when honoring employees. I've matriculated through several leadership teams over 6.5 years, only one Manager was a problem and HR stepped in. I felt heard and understood.