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    T-Mobile Reviews

    Updated 15 December 2018
    7,085 reviews

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    4.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    T-Mobile President and Chief Executive Officer John Legere
    John Legere
    4,131 Ratings

    Employee Reviews

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    Pros
    Cons
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    1. Featured Review

      "Fantastic company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Account Expert in Bellingham, WA (US)
      Current Employee - Account Expert in Bellingham, WA (US)
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at T-Mobile full-time (Less than a year)

      Pros

      Benefits, perks, atmosphere and quality of life they offer is a big reward.

      Cons

      Dealing with a plathora of customers can be tough.

      Advice to Management

      Keep it up! You guys are doing a phenomenal job.

    2. "Beware.."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Retail Sales Associate in Deptford
      Current Employee - Retail Sales Associate in Deptford
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at T-Mobile full-time (More than 3 years)

      Pros

      Commission is great if you're a good salesperson and you work in a high volume store.

      Cons

      With all of the changes in the wireless industry, this company is overrun by politics. Human resources provides little help with any issues at the regional level (personal and coworker experiences). Little promotion from within.

      Advice to Management

      The employees who know how the company and stores run deserve a chance at promotion over those outside of the company. Promotion from within is cheaper and isn't the number one goal of a business to maximize profit? District managers should be more professional and shouldn't show up at stores wearing t-shirts, jeans, and sneakers. Commission scale is great but there's always corrections and employees feel like they're being robbed each month.

      3. Join the T-Mobile team
      See Our Latest Jobs

    3. "Coach of employee care"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Current Employee
      Current Employee - Current Employee
      Recommends
      Positive Outlook

      I have been working at T-Mobile full-time (More than 10 years)

      Pros

      The pay is amazing and I feel appreciated

      Cons

      Some employees who are on LOA , put extra work on the employees that show up to work

      Advice to Management

      Keep up the good work

    4. "TEX Associate Care"

      StarStarStarStarStar
      Former Employee - Team of Expert Associate Care Representative in Meridian, ID (US)
      Former Employee - Team of Expert Associate Care Representative in Meridian, ID (US)

      I worked at T-Mobile full-time (More than 3 years)

      Pros

      The company takes great care of their employees. Fun job to work at. Amazing pay. Great benefits.

      Cons

      In the end its still call center work. So if you love to talk to people on the phone then this job is for you.

      Advice to Management

      Work on hiring people with better people skills.

    5. "Sales rep"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Representative
      Current Employee - Sales Representative
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at T-Mobile full-time (More than 5 years)

      Pros

      Great work environment ,and pay if you work for corporate store .

      Cons

      Depends on the store you work at , sales can be good or bad .

      Advice to Management

      Help sales representatives to move up the ladder

    6. "Best place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Project Manager in Vienna (Austria)
      Current Employee - Project Manager in Vienna (Austria)
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at T-Mobile full-time (More than 3 years)

      Pros

      Good teams, interesting topics, good life balance

      Cons

      A bit of a political management, roles not fully clear

    7. "Mobile expert"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Customer experience , commission, and people

      Cons

      Advancement qualifications, hourly pay, and retail

    8. "Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Manager
      Current Employee - Manager
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at T-Mobile full-time (More than a year)

      Pros

      Uncarrier and the BEST CEO ever!

      Cons

      Disorganization across businesses, inconsistency in technology and resources.

      Advice to Management

      Listen to employees and then do what they say - it will transform the organization into the reality of Legere's vision!

    9. "Great Place To Work"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      Pros

      Its a really nice place to work very nice environment .

      Cons

      All pros not really much cons

    10. "Great workplace: pay, benefits, people exceed expectations"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Engineer, Systems Architecture - Enterprise IP & Security in Snoqualmie, WA (US)
      Current Employee - Engineer, Systems Architecture - Enterprise IP & Security in Snoqualmie, WA (US)
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at T-Mobile full-time (More than 5 years)

      Pros

      The culture here is outstanding! No one feels the need to compete against you to get ahead, rather collaboration and team work seems to flow naturally. This is important when designing the next phase of network services, I can easily get assistance on items I may not know well and avoid costly mistakes.

      I have an enormous amount of flexibility, whether I decide come into the office at lunch, normal time, or work from home the whole day - it's up to me; I'm trusted.
      Growth is important on my team, I have a ton of resources to gain new skills, whether it be Cisco training or tuition (up to $5500 a year, some Universities are tuition free due to T-Mobile's willingness to pay the whole cost).

      I have been quite satisfied with my salary growth as well. I often get solicited by recruiters for Amazon or Google, and I frequently think "not sure if it'd actually be that much better there." A good sign.

      A strong Veteran's presence. This company goes above and beyond to honor those who served, there is a wall showcasing those who served with a picture of each of us in uniform. I even got a really cool T-Mobile challenge coin, which I love!

      Cons

      Sometimes there is a tug-of-war between bureaucracy and progress, things are hard to get approval in certain situations. We try to operate with agility, but we don't exactly get hammered for missed deadlines in these cases, so not that big of a deal.

      I've also found it hard to recognized for adding value in ways the org didn't hire me for (like writing custom software to get things done). However, I'm not dissatisfied at all on a day to day basis. Raises and bonuses are reflective of how I perform, which is to say large.

      Advice to Management

      Keep it up! I work in a very mature org that appears to strive for the right things when honoring employees. I've matriculated through several leadership teams over 6.5 years, only one Manager was a problem and HR stepped in. I felt heard and understood.