T-Mobile Reviews | Glassdoor.com.au

T-Mobile Reviews

Updated 19 Sep 2019

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Found 7729 reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
82%
Recommend to a Friend
95%
Approve of CEO
T-Mobile CEO John Legere
John Legere
4,583 Ratings
Pros
  • "Great Benefits come with the job(in 983 reviews)

  • "Great opportunity great atmosphere nice people great pay(in 404 reviews)

Cons
More Pros and Cons
  1. "Beware.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Deptford
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at T-Mobile full-time for more than 3 years

    Pros

    Commission is great if you're a good salesperson and you work in a high volume store.

    Cons

    With all of the changes in the wireless industry, this company is overrun by politics. Human resources provides little help with any issues at the regional level (personal and coworker experiences). Little promotion from within.

    Advice to Management

    The employees who know how the company and stores run deserve a chance at promotion over those outside of the company. Promotion from within is cheaper and isn't the number one goal of a business to maximize profit? District managers should be more professional and shouldn't show up at stores wearing t-shirts, jeans, and sneakers. Commission scale is great but there's always corrections and employees feel like... they're being robbed each month.

    Show More
    T-Mobile2014-08-11
  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time for more than 3 years

    Pros

    Benefits Work environment Pto Stock Grants

    Cons

    Can’t think of any

    T-Mobile2019-09-19
  3. "Great company if you're looking to remain in Retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mobile Expert in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile part-time for more than 5 years

    Pros

    fantastic benefits, generally a great environment to work in. If you intend to use this position to grow people skills, its fabulous.

    Cons

    The ability to move to a corporate position without becoming a retail manager first is difficult at best, near impossible at worse. There is surface support for it, but no real help to move forward.

    Advice to Management

    Work with your MEs who arent looking for leadership roles but want to grow outside of retail. The virtual job fair is great if it will actually be used to help reps who are looking into different avenues of work with the company. Otherwise, its just for show.

    T-Mobile2019-09-19
  4. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Analyst 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time for more than 10 years

    Pros

    Good teams and strong benefits. Decent mobility options.

    Cons

    Your experience can vary widely from one organization to the next.

    T-Mobile2019-09-18
  5. "Learned so much here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Expert in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time for more than 3 years

    Pros

    Very fun and impactful training.

    Cons

    Team morale can run low if management is not doing their part.

    T-Mobile2019-09-18
  6. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mobile Expert in Florence, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile part-time for more than 5 years

    Pros

    Pay benefits stock pto fun at work

    Cons

    Part time hours in store . Call center is better.

    T-Mobile2019-09-18
  7. "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile part-time for more than 3 years

    Pros

    - Good Shifts - Good Pay - Amazing Benefits

    Cons

    - Aggressive Goals - PTO Blackouts

    T-Mobile2019-09-16
  8. "Great company overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - T-Mobile Retail Sales Associate 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time for more than 5 years

    Pros

    Culture is fun, inclusive and there are ample development resources for those who seek them out.

    Cons

    Very little room for entry level positions on corporate side

    Advice to Management

    listen to the field as much as possible

    T-Mobile2019-09-15
  9. "Great Culture but low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Edmond, OK
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at T-Mobile full-time for more than a year

    Pros

    Culture and Environment was fantastic

    Cons

    Commission structure was a joke

    Advice to Management

    Take a more relaxed approach.

    T-Mobile2019-09-14
  10. "Success depends on manager."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile part-time for more than 3 years

    Pros

    Pay plus commission, flexible, fun, corporate is good, feel appreciated.

    Cons

    Luck of the draw with managers. You can have completely different experiences from one store to the next. I started out lucky and ended up unlucky. Cliques and cattiness.

    Advice to Management

    District managers need to connect more with frontline employees. Some are great but others just see employees as number generators instead of humans.

    T-Mobile2019-09-14
Found 7729 reviews