Strong benefits but morale has taken a hit - Retail Store Manager T-Mobile Employee Review

3.0
28 June 2026
Recommend
CEO approval
Business outlook

Pros

Benefits, health care, 401k match, employee stock purchase plan, operate as a business owner, team building and culture within stores is strong and team-focused.

Cons

Since CEO change and merger with Sprint, morale has dipped considerably. Company chases stock price and how Wall Street judges it over building longterm and valuing employee happiness and feeling valued. No longer feels UnCarrier.

Explore other reviews about T-Mobile

5.0
28 June 2026
Recommend
CEO approval
Business outlook

Pros

Freedom, supportive atmosphere, good pay

Cons

Not many, long shifts on call can be tough

2.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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