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      T-Mobile

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      Customer Service Representative Interview

      16 Jan 2010
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at T-Mobile in Oct 2009

      Interview

      I began with an online interview, then it was followed by a phone interview. I then attempted to take an online test, but had some issues with that. Then went into the office to take the test. next came back to listen in on calls. Next I interviewed with 2 levels of management. I left knowing that they wanted me, but had to go through a background check first. 2 weeks later received an offer. I was given an option of start dates and went with the one that began after I finished my final exams. I graduated and started approximately one month after graduation with holidays between that time.

      Interview questions [1]

      Question 1

      if you were on the phone with a problem, how would you want me to handle it(asked by a manager)
      1 Answer

      Other Customer Service Representative interview reviews for T-Mobile

      Customer Service Representative Interview

      27 May 2026
      Anonymous interview candidate
      Wichita, KS
      Declined offer
      Negative experience
      Difficult interview

      Application

      I interviewed at T-Mobile (Wichita, KS)

      Interview

      It’s a grueling process. Do several interviews before you go in for an actual interview. It’s more like a mixer. Meet a variety of people then do a one on one.

      Interview questions [1]

      Question 1

      What your goals are for the future?
      Answer question

      Customer Service Representative Interview

      14 Apr 2026
      Anonymous interview candidate
      Tampa, FL
      Declined offer
      Negative experience
      Easy interview

      Application

      I interviewed at T-Mobile (Tampa, FL)

      Interview

      The interview went well, but when they asked about my desired length of stay, I explained that I wanted to stay for a considerable time, but still launch or perhaps grow the company. The interviewer then went on a rant about how they thought they would only stay at this job for a short while, and their enthusiasm seemed to wane.

      Customer Service Representative (CSR) Interview

      24 Dec 2025
      Anonymous interview candidate
      Atlanta, GA
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at T-Mobile (Atlanta, GA)

      Interview

      After completing a phone interview there was an in person interview.There were two people doing the interview one person asked the questions the other took notes. It didn't last long and they were very nice.

      Interview questions [1]

      Question 1

      How do you handle an upset customer?
      Answer question