I applied through an employee referral. I interviewed at T-Mobile (Mesquite, TX) in June 2014
Interview
I was working at a store in the mall when I was helping a customer who just so happened to be a manager at T-Mobile she made a call on the spot to one of her fellow managers at another store to interview me. I interviewed he never called me back. About 3 months later he called me in for another interview, he let me know that there was a new interviewing process. Then I got a call about a second interview nothing too hard. It was about 2 weeks after my second interview that I had heard anything... The manager at the store I applied for was checking in with me to see if I had heard anything from he... I had not. About 2 months HR called and offered me the position. All in all it was a very long process, I start training on Monday! I'm very excited despite all of the run around I received.
Interview questions [1]
Question 1
Tell me about a time you had to deal with an angry customer..
They didn't specify what they wanted, claiming a flexible schedule and really emphasizing hiring women, and the whole point is not to check all the boxes. I only asked for Sundays off, and they said they specifically needed me for those days. However, there was no indication in the application that they would specify this; otherwise, I wouldn't have applied. So, needless to say, I didn't get the job because I wasn't willing to compromise. I mean, if none of that matters to you, then I'm sure you can get the job.
I applied online. The process took 5 days. I interviewed at T-Mobile in June 2025
Interview
They have a packet of 6-8 behavioral and situational questions
Script style (they cannot help with questions, only repeat the question if asked)
Panel style with 3 managers
They really care about your ability to meet sales goals and what your plan is to meet those goals
Interview questions [1]
Question 1
What would your motivation be everyday to show up and do your best work?
Very informal sitdown interview with a Store Manager and his Retail Assistant Manager in the back room of one of their retail locations run through a number of simple behavioral questions and a role play scenario of a sale interaction