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      T-Mobile

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      Customer Service Representative Interview

      13 July 2010
      Anonymous employee
      Charleston, SC
      Accepted offer
      Positive experience
      Difficult interview

      Application

      The process took 2 weeks. I interviewed at T-Mobile (Charleston, SC) in May 2010

      Interview

      I began by filling out the application online. BE AS SPECIFIC AS POSSIBLE ON PREVIOUS EMPLOYMENT DATES!!!!!!! Make sure the dates on your resume match this application as well!!! Then i continued to a skills/personality/IQ intelligence test. Also a series of questions and a simulated program that gave specific scenarios and a 'what would you do in this situation' test. THEN about two weeks later a phone interview. Make sure you emphasize how flexible you are because the shifts change every six months. No questions asked. It is all based on your rankings. I passed that and scheduled an interview for two weeks after that. At the interview I was being watched the second i walked through the door. Be there at least 15 mins early, but not too early. bring your resume and dress professionally. After that i was asked in to be interviewed by one of the senior business managers. I then moved to be interviewed by one of the Floor managers. Then he brought me up to listen in on phone calls for thirty minutes, just to make sure it was for me. I thought it was, so he then conducted another interview. I then went downstairs for another interview by one of the HR members and he offered me the job. He then continued to say that i had to pass a background test. Not only does this include a criminal background screening, but also residential, employment, and education test. It is crazy but bear with it. The company they use is HireRight. they are disorganized, unprofessional, and a pain in the ass. But finally it all turned out ok.

      Interview questions [4]

      Question 1

      What makes you good with people?
      Answer question

      Question 2

      Why should we hire you?
      Answer question

      Question 3

      Give me some history on ____. (insert your name)
      Answer question

      Question 4

      Ok so I am going to pretend i am the customer and you are the rep. What would you do if i needed a new phone but didnt know which phone to get?
      Answer question
      6

      Other Customer Service Representative interview reviews for T-Mobile

      Customer Service Representative Interview

      27 May 2026
      Anonymous interview candidate
      Wichita, KS
      Declined offer
      Negative experience
      Difficult interview

      Application

      I interviewed at T-Mobile (Wichita, KS)

      Interview

      It’s a grueling process. Do several interviews before you go in for an actual interview. It’s more like a mixer. Meet a variety of people then do a one on one.

      Interview questions [1]

      Question 1

      What your goals are for the future?
      Answer question

      Customer Service Representative Interview

      14 Apr 2026
      Anonymous interview candidate
      Tampa, FL
      Declined offer
      Negative experience
      Easy interview

      Application

      I interviewed at T-Mobile (Tampa, FL)

      Interview

      The interview went well, but when they asked about my desired length of stay, I explained that I wanted to stay for a considerable time, but still launch or perhaps grow the company. The interviewer then went on a rant about how they thought they would only stay at this job for a short while, and their enthusiasm seemed to wane.

      Customer Service Representative (CSR) Interview

      24 Dec 2025
      Anonymous interview candidate
      Atlanta, GA
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at T-Mobile (Atlanta, GA)

      Interview

      After completing a phone interview there was an in person interview.There were two people doing the interview one person asked the questions the other took notes. It didn't last long and they were very nice.

      Interview questions [1]

      Question 1

      How do you handle an upset customer?
      Answer question