I applied in-person. The process took 2 weeks. I interviewed at T-Mobile (San Francisco, CA) in Jan 2013
Interview
T-Mobile requires two interviews for a retail sales associate: one with a store manager and one with the district manager. Sometimes there could be a third interview, in the instance that the first store manager wants a second opinion from one of his/her peers.
Interview questions [1]
Question 1
Highest level of education, previous work experience, ability to handle juggling multiple sales goals, why T-Mobile, and the biggest one: ability to sell
They didn't specify what they wanted, claiming a flexible schedule and really emphasizing hiring women, and the whole point is not to check all the boxes. I only asked for Sundays off, and they said they specifically needed me for those days. However, there was no indication in the application that they would specify this; otherwise, I wouldn't have applied. So, needless to say, I didn't get the job because I wasn't willing to compromise. I mean, if none of that matters to you, then I'm sure you can get the job.
I applied online. The process took 5 days. I interviewed at T-Mobile in June 2025
Interview
They have a packet of 6-8 behavioral and situational questions
Script style (they cannot help with questions, only repeat the question if asked)
Panel style with 3 managers
They really care about your ability to meet sales goals and what your plan is to meet those goals
Interview questions [1]
Question 1
What would your motivation be everyday to show up and do your best work?
Very informal sitdown interview with a Store Manager and his Retail Assistant Manager in the back room of one of their retail locations run through a number of simple behavioral questions and a role play scenario of a sale interaction