I applied through a recruiter. I interviewed at Tech Mahindra (Johannesburg) in July 2021
Interview
The interview process for an Associate Technical Support position at Tech Mahindra typically involves several stages, each aimed at assessing your technical skills, problem-solving abilities, communication, and customer service aptitude.
Communication skills: Since you’ll be interacting with clients, HR will assess how effectively you communicate.
Technical Interview (Written or Live)
- After passing the initial screening, you may have a technical interview. This could be:
- Written test: You might be asked to complete a test that assesses your knowledge in specific technical areas, such as networking, operating systems, hardware, or software troubleshooting.
Customer Service Assessment
- As the role involves supporting customers, you may also face a customer service skills assessment.
- Personal introduction
- JAM (Just A Minute) session on a given topic
- Waited approximately 2 hours for the next round
- Focused on role-specific questions and suitability for the process
- Evaluated communication and adaptability
-HR confirmed selection by the end of the day and Joining date provided.
Interview questions [1]
Question 1
Communication skills and adaptability were the most important things
Quick and easy, couple of questions of my experience and what would I do type of scenario, two interviews one with HR and one with TL. All is good so far
Interview questions [1]
Question 1
What would you do if a customer yells at you that this is the third time he is calling
I applied in-person. The process took 1 day. I interviewed at Tech Mahindra (Chennai)
Interview
It has 3 rounds
1.technical face to face interview(Outlook,wifi issue,vpn setup)
2.manager round(questions from resume)
3.group discussion
Over all process done within a day and it is a easy process.