I applied online and took a call center training course for the pre-assessment. I was offered a phone interview the next day. During the phone interview, I was asked multiple questions about my background in customer service and sales. They had the wrong resume on file (from a past application to their company) and claimed they did not have my most recent resume, which I provided at the beginning of the application. After the interview concluded, the HR consultant (who was doing the interviewing and hiring process) explained to me why I answered each question wrong and what I could have done better in the future. I was then offered a "speed dating" type of interview in person anyway, but declined after having such a poor interview experience. I felt as if the consultant was more interested in shorter, machine-like, robotic responses than explaining my actual YEARS of experience and what I could have brought to the table. I was then told I should "stick to writing" because I had a multitude of writing internships on my resume. Very unprofessional. Overall, a very disappointing interview experience. Would never have expected to be treated so horribly by a professional corporate company.