I applied online and received an email from the recruiter to set up a time for a phone interview, which ended up being the next day. The phone interview mostly consisted of a discussion of my current and past work and how the skills necessary for those jobs applied to the current position. At the end of the interview, we set up a time for an in-person interview the following week. I was interviewed by two people, both of whom were very nice and engaging. The questions were very similar to those of the phone interview, mostly asking about skills in previous positions which would directly or indirectly translate to the new position. Understanding the importance that The Hartford places on metrics is critical. Showing that you have had experience with metrics in the past is definitely a good thing. Preparing responses to a few basic behavioral questions would be a good idea as well (e.g. what would you do if a customer called in and was angry?).