I applied through university. The process took 5 days. I interviewed at Thomson Reuters in Feb 2012
Interview
Put resume on University Career Services Network. Met on campus at Career Services Center. I was asked questions regarding troubleshooting in a given situation. For example, 1.) The customer is having trouble connecting to a printer 2.) Copy a file to a new folder 3.) Computer is running slow. Interviewer was very nice and accommodating, vague regarding explanation of product being provided.
Interview questions [2]
Question 1
The customer is having trouble connecting to a printer
I applied online. The process took 2 weeks. I interviewed at Thomson Reuters (Ann Arbor, MI) in Dec 2012
Interview
I filled out an application online and received a call for a phone interview a week later. Did a phone interview and went to the Ann Arbor office for an on site interview. The interview was basic questions. For example tell me how you would trouble shoot a printer problem, give me an example of a time you fixed something technology related, give me an example of a time you went above and beyond for a client. Process was pretty easy. At the Ann Arbor office you get to sit with a current employee and listen to their calls for an hour so you get a feel for the job.
Interview questions [1]
Question 1
Give me a time when someone wasn't happy with the answer you gave them and what you did to handle the situation.
I applied through university. The process took 4 weeks. I interviewed at Thomson Reuters (Bowling Green, OH) in Oct 2012
Interview
Received an offer to interview with Thomson Reuters after attending a college Career Expo. The interview last for about 15-20 minutes, and consisted of basic behavioral questions, a few questions about myself, and extremely basic computer-related questions. The computer-related questions were along the lines of: "Explain how you would go about moving a file to a different folder." "How you would go about troubleshooting a printer that is not printing," and the like.
The interviewer was very pleasant, and I was requested to come into Thomson Reuter's Ann Arbor office to interview in person. However, this request was ultimately turned down due to Thomson Reuter's inflexibility, regarding the starting date of the internship. The internship was to begin on December 20th, but I needed to travel 750 miles back home, for Winter Break. Thomson Reuter's offered to allow me to start on the 27th of December at the very latest. This required to begin training with their Tax Accounting software on my own, and also required me to leave on Christmas day to get out to Ann Arbor, Michigan.
Interview questions [1]
Question 1
Describe to me how you deal with a customer that is being especially difficult.