Phone interview and in-person session. Interviewed with a number of current employees/managers. The first interview consisted of a sit-down session with two managers/team leads. It was very behavioral focused, asking about my experience dealing with a challenge and how I responded, as well as my work style and what my duties consisted of at my previous job. Also did a "ride-along" where I was able to listen in on the phone calls of a current employee and ask questions about how the day-to-day job duties work. I received an offer within about 7 days.