I applied online. The process took 1+ week. I interviewed at Travelers (Saint Paul, MN) in May 2016
Interview
Starts with a phone interview then moves on to an in person interview with two managers. Both the phone interview and in person interviews are pretty standard, "tell me about a time when...." questions.
Interview questions [1]
Question 1
Tell me about a time when there was an escalation in a customer service setting and how did you handle it?