Applied online - received phone call within a couple hours of posting resume and local office set up a phone interview with department in Virginia - Phone interview went well and I was invited in for assessment testing. Assessment was a timed multiple choice from a book and write your response on a separate sheet of paper. Each section was 15 -20 minutes. Assessment was timed and began with math, accounting and percentage based word problems - a very old school calculator was provided that was hard to operate. Test continued to questions like if yellow comes before blue and blue comes before green what order is __ in. And then a section scanning for errors and discrepancies in columns of numbers. Test moved onto English skills, and to write a simulated email over a customer dispute scenario. Everyone was dismissed after testing and we were told we'd know by the end of the week if we were moving forward. Two days later received email that I was not selected. Everyone was really nice and I enjoyed the phone interview process. Assessment was very long and the kind that turns your brain into Swiss cheese by the end. The offices looked nice and professional and the break room and bathrooms were spotless. I wish they'd made an offer, it looked like a great place to work. I'm a new grad with little experience beyond internships and a year long stint in low-level customer service.