I applied online. I interviewed at USAA (Phoenix, AZ) in Aug 2012
Interview
First interview was via telephone. The HR rep was about 30 minutes late calling me and seemed very distracted and uninterested. The next interview was with a manager at their office. The questions asked were the typical behavioral interview type. The hardest part was that the manager basically stared at her computer the entire time and didn't smile. She also seemed very uninterested. I'm not sure if it's because they had done a number of interviews but their demeanor reflected negatively on my impression of the company. I was told I would hear within 3 business days the outcome of the interview.
conducted a phone interview followed by in an person interview. mass hire, conducted orientation with a large group of people from various departments. From start to finish roughly a 2 week process.
I applied online. The process took 1+ week. I interviewed at USAA (San Antonio, TX) in June 2015
Interview
Interview process was fairly simple. After initially applying I recieved a phone call 2days later from their HR department in which they conducted a light screening to see if I would be a good fit for the role. After getting the ok to proceed to the next step. I was told I would have a phone interview later that week with a hiring manager. This interview was also pretty simple. It consisted of your typical customer service interview questions (i.e. "Name a time when you had to deal with an angry customer, what was the situation, and what did you do to diffuse the situation?"). Overall the interview lasted about 30mins and once I was done they immediately informed me that they would like me to come in and meet in person with a department manager for one final round of interviews. This interview was alot tougher then the 1st call. When i arrived, i was told i would be interviewing with 3 managers as apposed to 1. This initially made me nervous a little but I play to win, so I put my game face on and got myself mentally prepared. This interview had alot behavioral type interview questions and focused on sales alot more.
Interview questions [1]
Question 1
Describe a time when you had to interact with a difficult client. What was the situation, and how did you handle it?
I applied online. The process took 4 weeks. I interviewed at USAA (San Antonio, TX) in May 2015
Interview
Applied online,
Received email 6 days later
5 days after I completed and passed assessment,
I received email scheduling phone interview the following Friday, but I had to reschedule for Monday the following week.
At this point I had successfully passed round 1 of interviews with recruiter. I was then, prompted to complete background check and drug test. I am scheduled for an interview with a Hirng Manager.