Overall takes 45+ days to get from application to hired. There’s a quiz after the application on hypothetical client situations, a phone interview and in person interviews, and a background check.
Interview questions [1]
Question 1
They give you a role playing scenario, and ask you to sell the customer.
I applied online. The process took 1+ week. I interviewed at USAA (San Antonio, TX) in Jan 2019
Interview
it was short, with two people and asked multiple questions. I was brought into a room where it was a one on one situation. They want someone that can handle a call center environment