Online, online assessment, phone interview, on campus interview with HR and Department Head. There was also a computer simulation with handling a service call, making the correct choices and navigating the customer service computer program.
Interview questions [2]
Question 1
Tell me about a difficult customer relations situation that you turned around.
When providing service, how do you identify and present other sales opportunities? Give a specific example.
Then they introduced a role playing situation, where you worked at a cell hone store and asked, "How would use a cell phone service situation to turn it into an upgrade or sales opportunity?"