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      USAA

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      Customer Service Representative-Auto Insurance Interview

      7 Apr 2015
      Anonymous interview candidate
      Tampa, FL

      Other Customer Service Representative-Auto Insurance interview reviews for USAA

      Customer Service Representative- Auto Insurance Interview

      24 June 2015
      Anonymous interview candidate
      Colorado Springs, CO
      No offer
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at USAA (Tampa, FL) in Apr 2015

      Interview

      Once I applied it took about 2 wks before I received assessment, I took assessment passed was called for a phone interview notified right then I had made it to the next round for another phone interview with a hiring manager. In the mean time I was sent an email to take drug test and complete background check. Once I received a call from hiring manager there was actually two of them on the line where they asked a series of questions. Informed me I will be getting a call in 1-3 days.

      Interview questions [1]

      Question 1

      What is your goal in 5 yrs? Why USAA? What was a time when ....? What is your knowledge of this role?
      Answer question
      Positive experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at USAA (Colorado Springs, CO) in June 2015

      Interview

      I applied online and after about 5 days I was sent an email saying they would like me to take an assessment test. I took the test and then 2 days later I was contacted through email telling me that a phone interview had been set up for a couple days later. The phone interview was very low stress and the interviewer was easy to talk to.

      Interview questions [1]

      Question 1

      What did you do when a customer was upset with their service/product? (Give a specific example)
      Answer question