I applied online. The process took 3 weeks. I interviewed at USAA in June 2015
Interview
I was contacted within a few days of submitting my application. I completed an online assessment and phone interview. I was then asked to interview in person. It was 2 weeks before I was asked to complete a drug screen and background check. It was another week before I was offered the position.
Interview questions [1]
Question 1
Describe a time when you had to deliver bad news to an upset customer.
I applied online. The process took 4 weeks. I interviewed at USAA (Dallas, TX) in Mar 2016
Interview
Application submitted and 3 weeks later was phone interviewed. A week after that I got a face to face interview and did very well. I was even told by the hiring representatives that I did outstanding. Found out by email the next day I wasn't hired.
Interview questions [2]
Question 1
Describe a situation where you had a disgruntle customer and how did you handle it.
I applied online. The process took 6 weeks. I interviewed at USAA in Sept 2015
Interview
Contacted via email for a phone interview. Phone interview, drug and background check was started. Panel interview was schedule, contacted two weeks later to accept or declined job. Of course
Interview questions [1]
Question 1
Give an example for of a time you had give bad news to customer or person.