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      UnitedHealth Group

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      Customer Service Interview

      9 Aug 2011
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      The process took 2 days. I interviewed at UnitedHealth Group in May 2011

      Interview

      I did the online app and assessment. I was asked to schedule an onsite assessment by email. The onsite assessment is a call center simulation. You have to enter names and numbers of “customers” and then pick a response from a list. (Tip: Remember the name and enter the numbers first. The numbers come faster than you will be able to type the name, and you will be penalized if you replay the last sound.) I was later called for an interview. I was interviewed from a packet. The First four pages are about your work history. The next five are standard behavioral interview questions. I was emailed later that day with a rejection letter.

      Interview questions [3]

      Question 1

      A problem that you used your technical expertise to solve.
      Answer question

      Question 2

      Dealt with an angry customer.
      Answer question

      Question 3

      Biggest accomplishment and how you achieved it
      Answer question
      1

      Other Customer Service interview reviews for UnitedHealth Group

      Customer Service Interview

      29 Mar 2024
      Anonymous employee
      Tampa, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at UnitedHealth Group (Tampa, FL)

      Interview

      It was easy and calm because you was able to replay and have 3 attempts . The questions was tricky but once I put them into star method I was able to answer the questions much better. I had enough time to write my answers down and practice saying it.

      Interview questions [1]

      Question 1

      Tell me about a time you used people from your network?
      Answer question
      1

      Customer Service Interview

      25 Nov 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at UnitedHealth Group

      Interview

      Quick and standard interview questions. The first was a video interview. The second was a video call within a week apart. The complete process from applying and receiving an offer was about 12 business days.

      Interview questions [1]

      Question 1

      Tell me about a time you made a mistake.
      Answer question
      4

      Customer Service Interview

      19 Jan 2024
      Anonymous employee
      Delano, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at UnitedHealth Group (Delano, CA) in Oct 2022

      Interview

      Apply, interview recorded summation, followed by video appt with a manager, followed by hiring process which includes background check and drug test. Training sheet after. I did 12 weeks of paid training.

      Interview questions [1]

      Question 1

      Tell me something about yourself?
      1 Answer