UnitedHealth Group Reviews | Glassdoor.com.au

UnitedHealth Group Reviews

Updated 17 February 2019
8,986 reviews

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3.3
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Dave Wichmann
479 Ratings

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  1. "Good company to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UnitedHealth Group full-time

    Pros

    Work from home using the provided laptop

    Cons

    Sometimes lots of work, but i think it is normal in any company


  2. "Good benefits, no chance for progression"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    - work was very easy
    - it had some good benefits

    Cons

    - there was no room for progression
    - the pay was low for similar jobs

    Advice to Management

    Please ensure all employees get a fair chance.

  3. Helpful (2)

    "Too big to err fail? Optum in Australia"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Melbourne
    Current Employee - Customer Service in Melbourne
    Doesn't Recommend
    Negative Outlook

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Pros

    Teamwork and solidarity among individual teams is good.
    Flexibility to make decisions a local level if you show aptitude or high skill level.
    Opportunities to have a global reach with colleagues in many parts of the world.
    Committed clinical care for clients.

    Cons

    Company is too big and decisions are made by people half a world away.
    Offshoring of processes doesn't deliver any efficiency gains.
    Tech support is awful and frequently useless for a "Health and Technology" company.
    Communication of a plan or driving force non-existent.
    Everything is done reactively to a process or technology that doesn't work. Forward planning bogged down in politics or poorly organized processes.

    Advice to Management

    Sever Optum in Australia from UHG.
    Spend the money or make decisions to get technology that actually works.


  4. "Very rewarding but there were opportunities for the company to improve."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Brisbane
    Former Employee - Consultant in Brisbane
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UnitedHealth Group full-time (More than a year)

    Pros

    There was a lot of autonomy and a wide variety of clients to work with. The variety of workers meant that there were good opportunities to develop your skills through collaboration.

    Cons

    The direction set by the business was not that clear for employees it clients. There was a strong drive for profits (which are obviously important) but the business is a health provider so there needs to be a strong emphasis on a social bottom line.

    Advice to Management

    Connect with your staff better to drive change.


  5. "Optum"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Melbourne
    Current Employee - Senior Project Manager in Melbourne
    Recommends
    Approves of CEO

    I have been working at UnitedHealth Group (More than 10 years)

    Pros

    Space for creativity and innovation

    Cons

    Not organised, Internal departments not in Sync

    Advice to Management

    NA


  6. "Director late phase"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time

    Pros

    Workplace flexibility benefits team environment training governance

    Cons

    Disorganised financial systems, reactive, focused on acquisitions

    Advice to Management

    Fix the finance systems and you will have less frustrated staff


  7. Helpful (3)

    "Dysfunctional upper management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Research Analyst
    Former Employee - Senior Research Analyst
    Doesn't Recommend
    Disapproves of CEO

    I worked at UnitedHealth Group full-time

    Pros

    Most of the work is interesting

    Cons

    Although they pretend to be transparent and inclusive, upper management seems to be an exclusive club with little regard for staff satisfaction or retention. In their pursuit of short term profits, they make incompetent strategic decisions and have lost a lot of extremely talented staff to competitors.

    Advice to Management

    See above. Listen to your staff.

  8. Helpful (601)

    "Very heads-down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager in Eden Prairie, MN (US)
    Current Employee - IT Project Manager in Eden Prairie, MN (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at UnitedHealth Group (Less than a year)

    Pros

    I will preface this review with a statement you need to heed when reading this review as well as any reviews for this company -- "It depends on your area."

    This is a GIGANTIC company and YMMV depending on your group. Keep that in mind when reading.

    Anyway, I've been here only 6 months, but I think I have enough of a feel for Optum to write a review.

    The positives:
    Great work/life balance: I never have to stay late, work on weekends, etc. I get 23 vacation days and my manager encourages me to use them AND completely unplug while away.

    Beautiful office: I work at the new Optum office in Eden Prairie. Building is modern and comfortable. Full size gym and locker room, and workout classes. Great parking ramp with a skyway so you never need to go outside in the rain or snow!

    Work from home: VERY progressive with WFH! I can work from wherever I want. if I want to WFH one day, I can. If I want to WFH the whole week, I can do that, too. No one questions you.

    Total autonomy

    No drama: This is a very heads down place! I can't stress that enough. No one socializes with each other -- most of the time, you never even talk to your cube neighbors (because they're probably working from home). This is a positive for me though -- after working in some high drama offices, this is a refreshing change.

    All meetings are over webex: Great news if you hate in-person meetings like I do -- because there are very few! In the 6 months I've been here, I've had 4 in person meetings. This is also a con because you never meet your coworkers - read the con list for more info.

    30 minute "best practice" meeting times: You will not get invited to 2+ hour meetings, ever. Nearly all meetings are only 30 minutes. You might have the one-off meeting that's an hour, but it's rare.

    Good, standardized PM practices. But some of the documentation requirements are too rigid and can slow progress down. Our group is trying to move to 100% agile. Slowly.... All of my projects so far have been waterfall SDLC. Although as a new person, it would help to have a PM to shadow on some of these documentation/audit practices. I've had to learn as I go.

    - Great cafeteria with cheap prices. I can get a lunch here cheaper than I can bring it from home.

    -Very engaging training classes!!! All training classes are over LearnSource (i.e. your computer) but the videos are well done and entertaining.

    Cons

    -Building seems empty because so many people WFH. It's almost kind of...sad. Such a nice building but no one is there.

    -Internet explorer is the browser of choice. Yuck. You have to have special permissions to download Google Chrome or Firefox on your computer.

    -If you like socializing with your coworkers, this is NOT a place for you! I can't stress that enough!! You will NOT meet your new BFF here. Everyone is very heads-down and focused on work -- no one chit chats about football or True Detective! You will not have coworkers stopping by your desk (to chat about a TV show OR to even chat about work). Most of my days, I don't talk to anyone in person. It's kind of depressing -- and I'm an introvert! There are no happy hours, social events outside of work, etc (this is a positive for me because I hate that stuff).

    -Lots of contractors. Not that it's a bad thing - I've had great experiences with the PM contractors. They obviously don't last as long as the employees, and there's more contractor PMs than employee PMs.

    -Difficult, as a new person, to know "who's who." There is no face-to-face meetings, so as a PM, it's tough to know who does what, since there's no face to put with the name. I struggle with this a lot, as I'm not used to this extreme of a "remote" workforce!

    -No wifi for your phone. Wifi is only available for visitors and you must have a user name and password.

    -Nearly all social media websites are blocked. Not really a con, but something you might want to know. You won't be browsing facebook at work!

    -LOTS of meetings. Sure, the meetings aren't in person, they're over Webex, but you will have a LOT of them.

    -Some "know-it-all" ego-driven coworkers, especially on the tech side. But this is typical of IT in general. I've witnessed this at every org in which I've worked.

    Advice to Management

    Get some org charts!

    UnitedHealth Group Response

    12 Sep 2016 – Enterprise Talent Community Manager

    Thank you for your thorough review! Yes, UnitedHealth Group is a hard-working company, but we also strive for work-life flexibility by having telecommute positions and work from home options. I'm... More


  9. Helpful (178)

    "A place where talented individuals thrive and are pushed for further growth and advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Underwriter in Minnetonka, MN (US)
    Current Employee - Financial Underwriter in Minnetonka, MN (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (Less than a year)

    Pros

    Professionalism amongst peers
    Beautiful work atmosphere and environment
    Feeling that the work you do is making a difference
    Driven people are rewarded and recognized
    Ample room for growth and career development
    Learning opportunities
    Huge company with tons of different business areas
    Unbelievable benefits
    High compensation

    Cons

    Long interview process—but makes sense as they are looking for certain people
    Lots of change—great for those who can handle it and like change

    UnitedHealth Group Response

    4 Dec 2017 – Enterprise Talent Community Manager

    Thank you for sharing your feedback. I am glad that you have found growth and development within your roles. Sincerely, Erika Cassidy, Sr. Talent Community Manager, UnitedHealth Group


  10. Helpful (6)

    "Employment at UHC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nurse Practitioner in Troy, NY (US)
    Former Employee - Nurse Practitioner in Troy, NY (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (More than 3 years)

    Pros

    Salary commensurate with experience and abilities, NP's were a good team-supportive of one another.

    Cons

    Not enough NP's frequently,heavy workload, a lot of computer work after hours, travel to Rochester,NY from Albany/Troy, NY in same day for all day conferences q 2-3 mos. (Took away overnight reimbursements for hotel stays even tho travel time was 4 hours!) A lot of traveling between nursing homes to cover for other NP's.

    Advice to Management

    Do not read your employee emails and texts, do not threaten loss of job for sharing salary or amount received as a bonus-this is very manipulative, and maybe illegal.