I applied online. I interviewed at UnitedHealth Group (Salem, OR) in July 2017
Interview
I cannot believe how incredibly unprofessional the interview process was for this company. They mismanaged every single step of the process. I sent my resume and got a call back but when I tried to return this call, for a solid week, got no response. The message that was left for me sounded unsure, like it was the first time this person was leaving a message, and then no response. A week later I got an email setting up a phone interview. Finally! The time for the interview came and went - NO CALL. I went online at website chat and the person on the other end of the chat was highly responsive and located the person I was supposed to receive a call from, stating there were "equipment issues" to explain it. I was told I would receive a call within half an hour. I got the call, but the person who interviewed me showed NO INTEREST in my answers. It was like talking to a robot. At the end of the call THE END OF THE CALL I was told they had already hired whoever it was they were hiring for. I mean really? I was honestly shocked at hoe unprofessional it was. Made me glad not to be hired to be honest.
Interview questions [1]
Question 1
Behavioral -name a time you were challenged at work.
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.