I applied online. I interviewed at UnitedHealth Group
Interview
Very long process. Online application, then an online assessment. A phone interview followed by an in person interview. After the interviews an assessment was scheduled at the facility. It was very difficult for me to schedule all of the interviews and assessments while I was employed at another company. A lot of work to go through for a call center job that does not pay well.
I applied in-person. The process took 2 months. I interviewed at UnitedHealth Group (Chico, CA)
Interview
After applying online, you will be scheduled to come in to take a computerized test. You are not given instructions other than what is on the computer so it's also a test of how well you can figure stuff out on your own. It's not too difficult. Takes about 45 mins I believe. If you pass that test, immediately after you fill out a work history on the computers and then they will call you for an interview usually w/in a week. During the interview process they ask some pretty basic questions about your customer service experience. How do you deal with disgruntled customers? What was the most stressful situation you have encountered in a job and how did it turn out? What do you think is the most important aspect of customer service?
I applied through a staffing agency. The process took 1 day. I interviewed at UnitedHealth Group (Kingston, NY) in Oct 2015
Interview
Very easy, laid back, don't have to think much. It's a joke! Tell them your a TEAM player. You like to help others. Don't reveal to much let her ask the questions and you briefly answer.
Interview questions [1]
Question 1
She said they are a TEAM!! Says doesn't deal with drama! And if you had to how would you handle it.
The process took 3 weeks. I interviewed at UnitedHealth Group (New York, NY) in Mar 2015
Interview
easy to schedule the interview, felt very comfortable and easy to talk with the interviewer, easy to get to the interview, very accommodating to my schedule. interview did not take long at about one hour at most.