I applied online. The process took 2 weeks. I interviewed at UnitedHealth Group (Sugar Land, TX) in Feb 2015
Interview
I applied online at indeed.com received a email to take an assessment, I had to take it within 48 or 72hrs can't really remember which one it was. Took the assessment and then received a email stating that I was still in the running for the job. A few days later I received a email stating that they had been trying to contact me by phone and must have the wrong number. (I forgot to update my contact info on my resume)... I emailed the Young lady back with my updated phone number and received a call 45 min later asking to set up a over the phone interview with a recruiter. The recruiter that I spoke with was really nice and very specific. He went over the job with me and also I told him things about myself . It took no More than 30 min. At the end of the call he told me he would be sending my information over to his hiring manager and they would contact me. I receives a phone call the same day inviting me to do a in person interview with the managers. I set it up for a Thursday, the supervisor that interview me was warm hearted and made me feel welcomed. She asked me three behavioral questions and told me about the job. At the end of the interview she said she would be forwarding her recommendations over to her manager and I would hear something shortly. The next day I received a phone call from UHG saying that I got the job as a back up because the class was too full. I accepted it, also he said I would be making way more than I was told the first time. Well I went online to submit the information for my background and like two days later I had to schedule for my drug test. After all my information came back I received a call from a recruiter asking if I wanted to start in the hiring class and not be a back up. I accepted and start 03-02-2015.
Interview questions [1]
Question 1
Tell me about a time there was a barrier between You and the customer and You resolved the issue.
I applied online. I interviewed at UnitedHealth Group (Tampa, FL) in July 2025
Interview
First step is to apply online on their website, next they will send you an assessment to take if they want to move forward with your application. Some questions on the assessment include listening to customers verifying their names, address, etc. another part it to give your response of most likely or never. Last a personality test, who you are as a person. Once the assessment is complete you wait to see if a recruiter wants to move forward. I have not done the interview process (virtual) yet. However I’m speaking positive about it and have seen some of the questions being asked.
Interview questions [1]
Question 1
Described a different situation you had to deal with and how did you handle it?
Why do you want to work at United Healthcare?
Tell me about yourself?
I applied through other source. I interviewed at UnitedHealth Group (Houston, TX) in Oct 2023
Interview
I'm an internal candidate, applying for the Customer Service Advocate Work From Home position.
I applied on Oct 26th 2023.
There were three parts to this process for Customer Service Advocate. 1. Pre-screen 2. Video Recording of yourself answering questions. 3. Zoom style face to face interview with hiring manager.
Here was my experience, the questions asked and some insight.
I received an email to complete a pre-interview screening assessment via ModernHire the day after I submitted my application.
The assessment has a few steps. 1st listening to 2 or 3 calls where you're supposed to demonstrate your ability to multi-task in a fast-paced setting. On the mock calls you listen for information accuracy and press a button every time the call quality dipped below 90%.
2nd a section you're asked several questions with a drop-down menu of possible resolutions that you are to select to demonstrate how you would react in certain situations. (there are some trick questions try to be the ideal candidate)
3rd segment you're given "either or" personality type options and you're supposed to choose Most or Sometimes. MY ADVICE: Always choose Most, never be on the fence with your response to the presented scenario.
After the 3 segments your prompted to answer questions about ability to telecommute, the schedule etc and type I agree or give a reasonable explanation as to why you don't agree.
I passed the assessment and received an offer to do the video recording the next day.
--------------- The Video OnDemand Interview
This is you recording yourself answering STAR method behavioral questions. You're given 120 hours (5 days) to complete, an UNLIMITED number of times to record; the option to logout and log back in without losing your work. So if you can't think of a scenario right away RELAX, use your resources, you've got time. The 1st video is a self-introduction - talk about yourself professionally not personally. **BTW** You'll only be asked to record 3 or 4 questions EVEN THOUGH the screen might say page 1 of 8. This scared me and made me not want to complete it; but it turned out the other questions are just job-related questions like expected pay range, job description etc... I passed my Video onDemand Interview and was offered to interview with the hiring manager. I declined to accept the interview because I found another position that I wanted more with a more ideal schedule than this one. All questions I was asked are below.
Interview questions [4]
Question 1
Tell me about a very difficult problem you have worked on. How did you approach it? What process did you follow to solve it? What other information did you gather to help you solve it? What solution did you select? Did you ask anyone for help? How did that work out?
Describe a time when you received feedback that was difficult for you to hear. What was the feedback? What made it hard to hear? What was your initial reaction to this feedback? What did you do next? Why did you approach it that way? Was the feedback useful longer term? Did your performance or behaviors change as a result? How?
Tell me about a time when you had to deliver bad news (delayed delivery, unavailability, increased cost) or even say “no” to a customer? What caused you to have to deliver this bad news? How did you approach this? Who helped you? 4. How did the customer respond? What did you do next? How did you feel about having to do this? What was the final outcome? What did you learn?