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      UnitedHealth Group

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      Customer Service Representative Interview

      11 Aug 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at UnitedHealth Group in Aug 2022

      Interview

      Very disappointed in the lack of communication from this company. Despite over a year of customer service in the healthcare field, I did not hear anything in over a month from them. I applied over a month ago to several positions, and finally got an invite to a Microsoft Teams interview. I arrived early, and over an hour went by and the interviewer never joined. I emailed the company and they said they would "look into it" but hours went by and I never heard anything. Over a week later, I got a call from an unknown number (with no prior email about it) asking about the interview and she told me should would be interviewing me right then and there. She said the interview went well and gave me the start dates, took my home address to send the computer, and even gave a breakdown and said that I would be hearing from them "soon." A week goes by and I happen to check my portal and see that I was denied that position and no one had called or emailed to follow-up. During the process of applying, I had also gotten several automated emails stating I "withdrew" from positions I had not withdrawn from and I would have to call to get them corrected in their third party system. I have heard good things from employees who work for this company and would have considered working for them despite the long (1.5month) application turn around, however, their poor communication and errors raise too many red flags....how do they communicate with the employees they DO hire? If their were so many errors in their system just applying, what kind of errors are their clients dealing with?

      Interview questions [1]

      Question 1

      Tell me a little about yourself. What experience do you have working in a call center?
      1 Answer
      17

      Other Customer Service Representative interview reviews for UnitedHealth Group

      Customer Service Representative Interview

      27 Jan 2026
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at UnitedHealth Group

      Interview

      The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.

      Interview questions [1]

      Question 1

      Explain a situation where you had to assist an unhappy customer.
      Answer question

      Customer Service Representative Interview

      16 Dec 2025
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at UnitedHealth Group

      Interview

      Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.

      Interview questions [1]

      Question 1

      General customer service experience on my resume, if I had any insurance experience
      Answer question

      Customer Service Representative Interview

      5 Nov 2025
      Anonymous interview candidate
      Port St Lucie, FL
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025

      Interview

      Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.

      Interview questions [1]

      Question 1

      Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.
      Answer question
      1