I applied online. The process took 4 weeks. I interviewed at Unum in June 2020
Interview
The interview was ok, everyone was very nice and to the point. Interview lasted about 30mins, make sure you know all your strengths and weaknesses. Stay focus, smile. Make sure to have your resume in front because they will ask you questions from your resume.
Interview questions [1]
Question 1
What would be a weaknesses I'm working on correcting
It was a relatively quick process. About a one week turn around from application to interview. All were video/phone interviews for a remote position. Very basic customer service and experience based questions.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult/upset customer. All were experience questions.
I applied through a staffing agency. The process took 2 weeks. I interviewed at Unum (Chattanooga, TN)
Interview
Asked the usual interview questions "How do you handle difficult calls?" and "How do you manage your time?" It felt like a conversation in the session and I did not feel nervous.
Yes they interview and it is a tedious process. Will phone you and then call for in person interview. Will offer job over the phone. Asked around twenty different questions in both interviews.