UserTesting Customer Success Manager interview questions

Fits connect with HR for screening. Then met with director. Next interview was peers. Last was a role play scenario where you create a PPT and pretend you are presenting to a client.

The process at UserTesting seemed a bit drawn out. I applied for one role, went through the whole process, didn’t get it, and was then asked to apply for a CSM Role on another team instead. So I did, however had to go through the same process, I reached the presentation round, waited two weeks for feedback even though I was rushed to do the presentation. After two weeks I was told the day before a holiday I didn’t recurve the job, with barely any feedback. I’d spent almost two months interviewing with them and was specifically asked to apply for this second job on to be denied again. I would have thought a feedback company would give better feedback to their candidates, but that was not the case.