I applied through a recruiter. The process took 1 day. I interviewed at Vanguard (Malvern, PA) in July 2015
Interview
The initial interview was a 45 minute phone screen. The interviewer asked questions about my work history as well as basic finance questions. I was able to answer the questions based on my own knowledge and background research. The conversation flowed very naturally and there were no curve ball questions. At the end of the phone call I was offered an in-person interview.
Interview questions [1]
Question 1
What is an ETF, stock, bond, and mutual fund?
Do you know what an IRA is?
What is currently going on in the financial markets?
Tell me about your work history.
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call