Vanguard Reviews | Glassdoor.com.au

Vanguard Reviews

Updated 19 Jun 2019

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Found 2219 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
53%
Recommend to a Friend
74%
Approve of CEO
Vanguard CEO Tim Buckley
Tim Buckley
213 Ratings
Pros
Cons
  • "The role itself is a glorified call-center(in 184 reviews)

  • "That is all that you will be doing in the entry level role(in 69 reviews)

More Pros and Cons
  1. "Product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time

    Pros

    Great culture and client driven mission

    Cons

    Nothing that jumps out

    Vanguard2018-12-07
  2. Helpful (3)

    "Investment operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melbourne
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Vanguard full-time

    Pros

    Work life balance was great

    Cons

    Cult culture, treat us like robots

    Advice to Management

    Stop treating this job like it’s a religion

    Vanguard2018-09-12
  3. "Well meaning, but very conservative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Vanguard full-time

    Pros

    People do come first, no idea is shut down

    Cons

    Sometimes there's more talk than action, salary caps

    Advice to Management

    Pay for talent retention - you can't expect alignment with organizational vision to pay the bills

    Vanguard2017-07-25
  4. Helpful (19)

    "Client services rig"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Associate in Scottsdale
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vanguard full-time for more than 10 years

    Pros

    Nice people to work with. Decent benefits. Nice campus. Good training to get a foot in the door for the industry.

    Cons

    No raises for individual contributors over 2%. Company broke my spirit after being there over 15 years with good reviews. After a certain age management will pick you apart to break you down forcing you to quit for your own sanity.

    Advice to Management

    Quit treating people as non human's with no feelings or ambitions.

    Vanguard2016-08-09
  5. Helpful (1)

    "Capital Markets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Vanguard full-time

    Pros

    Great culture, great environment, good opportunities for growth.

    Cons

    Remuneration should be higher for these roles.

    Advice to Management

    Pay competitive rates.

    Vanguard2016-02-10
  6. Helpful (4)

    "Retirement services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Associate in Scottsdale
    No Opinion of CEO

    I worked at Vanguard full-time for more than 10 years

    Pros

    Nice people nice office etc. Good training and benefits

    Cons

    Once your over a certain age forget it

    Advice to Management

    Appreciate mature associates

    Vanguard2014-10-19
  7. Helpful (24)

    "YOU HAVE BEEN WARNED"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Relationship Specialist in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Vanguard full-time for more than a year

    Pros

    18 PTO Days and you can buy PTO days

    Cons

    Micromanagement, no room for growth, cut throat, excessive micromanagement, burn out, zero incentive to do well,

    Advice to Management

    I work in the call center. The role can be called Brokerage Professional, Personal Investor. Client Relationship Specialist, etc. You are micromanaged from the start of the day to the end. You have to take 40-50 calls a day to change peoples passwords and buy mutual funds. There is zero room for growth unless you get really lucky or you KNOW someone. There are zero incentives to do well at your job. I can do the bare...

    Show More
    Vanguard2019-06-04
  8. "Overall good bad pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Risk Advisor 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vanguard full-time for more than 8 years

    Pros

    Great benefits, great people culture

    Cons

    Bad bad salary compared to industry, difficult to move up, lots of dead end careers unless you are VADP

    Advice to Management

    Loose VADP, be better about feedback... too political. Stay great at treating people well

    Vanguard2019-06-20
  9. "Really Liked it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer(Internship) in Malvern, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard part-time (Less than a year)

    Pros

    Great mentorship and a culture that really care about it's employees and customers

    Cons

    No real cons during my time there

    Advice to Management

    keep doing what you're doing

    Vanguard2019-06-19
  10. Helpful (8)

    "Glorified Call center. Not what was advertised"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Brokerage Professional in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Vanguard full-time (Less than a year)

    Pros

    Colleagues and managers are generally excellent and supportive Good work life balance Work doesn't follow you out of the office It can be rewarding to help clients in unique situations Series 7 training was excellent

    Cons

    The job is a call center job. Not what was advertised in the job posting. Clients can be mean and you do not feel empowered to go out of your way to help Pay is subpar

    Advice to Management

    Be transparent about the job. Don't be deceptive towards your incoming talent. The turnover rate in this role speaks to the lack of transparency during recruiting.

    Vanguard2019-06-14
Found 2219 reviews