I applied online. The process took 3 weeks. I interviewed at Vanguard (Scottsdale, AZ) in Jan 2015
Interview
Got an email from a recruiter via LinkedIn - applied online and had a current employee referral. Called me immediately and had a phone interview with recruiter lasted 40 minutes then in-person at Scottsdale office that lasted almost 5 hours.
Interview questions [1]
Question 1
First in-person interview was 1 hour long and asked all behavioral questions - tell me about a time you had conflict within a group, had to make a tough decision, time you failed, etc. Second hour-long interview was a case study and role-play with a client
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call
