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      Vanguard

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      Customer Service Representative Interview

      13 Dec 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Vanguard

      Interview

      Initial interview with recruiter and then teams meeting style interview with hiring managers. Plenty of application style questions and a resume walkthrough. Questions about the company and why I want to wok there were asked. Overall the interview was not as intimidating as you’d think.

      Interview questions [1]

      Question 1

      Basic STAR Method questions and questions about the company
      Answer question
      1

      Other Customer Service Representative interview reviews for Vanguard

      Customer Service Representative Interview

      22 July 2024
      Anonymous interview candidate
      London, England
      No offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Vanguard (London, England)

      Interview

      Two stage interview process but it was good, two people interviewed me at the first stage and last stage was with a senior manager. They seemed friendly but nice. Interview was rather tough.

      Interview questions [1]

      Question 1

      Examples of poor customer service.
      Answer question

      Customer Service Representative Interview

      8 July 2024
      Anonymous employee
      Scottsdale, AZ
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Vanguard (Scottsdale, AZ)

      Interview

      3 interviews, 2 via phone, 1 via zoom. Were straight forward, and friendly. Mostly asked behavioral and previous work experience questions. Were very clear about the process and follow ups.

      Interview questions [1]

      Question 1

      Tell me about a time you dealt with a customer that was not happy with
      1 Answer

      Customer Service Representative Interview

      15 Aug 2024
      Anonymous interview candidate
      London, England
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Vanguard (London, England) in June 2024

      Interview

      Straightforward and clear with plenty of opportunity to ask questions and understand deliverables of role. Previous experience explored together with transferable skills and opportunities for career progression outlined. Scenarios explored for transferable skills.

      Interview questions [1]

      Question 1

      Give me an example of how you dealt with a difficult customer and addressed their dissatisfaction.
      Answer question

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