I applied online. The process took 2 weeks. I interviewed at Verizon (Rochester, NY) in Feb 2013
Interview
The interview I ran through asked general background information regarding past experience in customer service (jobs, responsibilities, related skills) followed by a series of behaviorally based interview questions (3-4). The other important piece to consider is that even when not asked outright be prepared to provide an answer to the question why me?
Interview questions [1]
Question 1
How many years have you been working in the customer service field?