I applied online. The process took 2 months. I interviewed at Verizon (Enfield, CT)
Interview
Multiple interviews over the phone with different levels of HR, then one in store interview. The in store interview is dependent on the manager. In my case, it was better to have a conversation than a question / answer format.
They're looking for customer service experience or a way to relate to it. Someone who is nice and friendly and knows how to hold a conversation and ask questions is going to stand out.
Interview questions [1]
Question 1
Please explain a time when you helped a customer who wasn't happen in some regard. How did you handle the situtation / what was the outcome?
I applied online. The process took 1 week. I interviewed at Verizon
Interview
The interview lasted about 45 minutes, and the questions were based on my knowledge of the brand, technology in general, behavioral styles, also what if scenarios and her views of the culture
Interview questions [1]
Question 1
What type of previous experience to you have?
-Tell us about a time when you were faced with a difficult situation that you did not think you could overcome
-Why do you want to work for Verizon
I applied online. The process took 2 weeks. I interviewed at Verizon in July 2022
Interview
I applied online and passed the online assessment, I then did a video interview and after had to wait a while until I was contacted for a job offer. The interview consisted of STAR scenario questions which were all fairly easy. Once I got the offer they started the background check which took 8 days to clear.
Interview questions [1]
Question 1
Describe a time when you had to deal with an angry customer and what did you do?
I applied online. The process took 1 week. I interviewed at Verizon in Sept 2021
Interview
There were three parts to my hiring process. 1. The recruiter called me and asked me questions. 2. I spoke to the Assistant Manager. They asked me standard questions and we role-played a standard sale. 3. I did an in-person interview with the General Manager. We also did a role-play as well. BE PREPARED FOR THAT.