I applied online. The process took 2 weeks. I interviewed at Verizon (Houston, TX) in July 2014
Interview
2 phone interviews and 2 in-person. First was very basic phone call (less than 10 minutes) where I was asked to give an example of how I would sell a Bluetooth speaker. Second phone was more questions about my experience and how to handle hypothetical customer/employee interactions.
1st in person was two managers reading questions from a script (5 year plan? Biggest area of opportunity for you? Biggest strength,...). 2nd interview was with district manager, who asked about how I would be a team player, 5 year plan, and how I would be pro-Verizon for all my life et al.
All in all, a very simple and expected corporate model for interviews. Nothing surprising and nothing bad.
Interview questions [1]
Question 1
Nothing to report. Read any "interview guide" ever made and you will get a very clear sense of what will happen here. One tip: Look up the company motto and be thoroughly versed in the wording to make yourself stand out. Buzz words work in this line of work.
I applied online. The process took 3 days. I interviewed at Verizon (Cincinnati, OH) in May 2026
Interview
The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.
Interview questions [1]
Question 1
How would you handle an angry or disgruntled customer?
Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people
Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.
Interview questions [1]
Question 1
Tell us a time where you overcame an obstacle and how